Summary
Location
Lawrence
Salary
$0k - $0k
Type
full-time
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About this role
Service Coordinator (Full-Time)
Location: Lawrence, MA 01843
Pay Range: $23–$26 per hour
Looking for a role where your organization and attention to detail along with customer service skills matter?
About Abel Womack
At Abel Womack, we believe great culture attracts great talent. For over 100 years, we’ve built a Best-in-Class organization by valuing our employees and delivering exceptional service to our customers. We offer competitive pay, comprehensive benefits, and a supportive, team-focused environment where your contributions matter.
Due to continued growth, we are seeking a dependable Service Coordinator for a full-time position supporting our service operations.
Why This Role Matters
As a Service Coordinator, you’ll be at the heart of our Service operation—keeping customers satisfied, Service Technicians supported, and service operations running smoothly. If you enjoy problem-solving, staying organized, and being the go-to person others rely on, this may be the role for you!
What You’ll Do
- Gather purchase orders, equipment details, and service information to keep calls moving efficiently
- Coordinate daily with Field Service Technicians on breakdowns and scheduled maintenance
- Review technician work orders and process them accurately in our ERP system
- Review Technician time and ensure alignment with corresponding work orders
- Provide customer service support to external customers and internal teams
- Resolve customer questions and concerns with professionalism and care
- Build strong, positive relationships as a front-line representative of Abel Womack
- Perform other duties as assigned
Qualifications & Skills
- High level of computer proficiency (Microsoft Office required)
- Strong organizational, communication, and interpersonal skills
- Ability to handle internal and external calls with professionalism and accuracy
- Ability to prioritize, multitask, and manage workload independently
- Detail-oriented with accurate and efficient data entry skills
- Ability to monitor and coordinate location/availability of multiple Technicians simultaneously
- Team-oriented with a positive, professional attitude
- Experience in customer service coordination or a similar role preferred
- Knowledge of lift trucks or material handling equipment is a plus
Why Join Abel Womack?
- Big company benefits with a small team feel
- Opportunities for continued learning and development within the company
- Supportive culture with a small-team feel where your work is noticed and valued
Discover the difference. Join Abel Womack and see how you can make an impact.
To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here:
Abel Womack is an Equal Opportunity Employer. Veterans are encouraged to apply.
Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.
Other facts
About The Raymond Corporation
Abel Womack is a full-service intralogistics solutions provider and the most experienced material handling company in the northeast US. We've been successfully solving our customers' material handling challenges for more than 100 years.
Based in Lawrence, MA with locations in CT and NY, the company has a staff of more than 260 people dedicated to the philosophy of excellence in customer care. Our experience deploying comprehensive and scalable material handling solutions that immediately increase productivity, efficiency and operational cost savings have made significant impacts on our customers' operations.
Our diversity of innovative products, including Raymond forklifts, Kardex carousels & shuttles, Hytrol conveyors, FANUC robots, Montel mobile racking systems, Radioshuttle, and Warehouse Management Software (WMS) and Control systems, allows us the flexibility to design a complete, unbiased solution that solves our individual customer's challenges.
Our product support group offers OEM and other parts for just about any material handling equipment. And our service technicians are factory certified to service Raymond equipment and can efficiently maintain any manufacturer's equipment.
We invite you to contact us and we will review your operation to see where we can improve efficiency while reducing your costs. Contact us today at 800.554.2887 or [email protected].
Abel Womack is an Equal Opportunity/Affirmative Action Employer.
What you'll do
- The Service Coordinator will support service operations by coordinating with Field Service Technicians and ensuring customer satisfaction. Responsibilities include processing work orders, providing customer service support, and maintaining efficient communication.
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