Field Service Manager

Territory: Dayton, OH to Northern Kentucky
Salary: $75,000 – $95,000 base + quarterly bonus
Schedule: Full-time | Field-engaged leadership role

About Raymond Storage Concepts (RSC)

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, helping customers optimize their people, processes, and facilities. As an authorized Raymond dealer and part of the Toyota Industries family, we deliver best-in-class lift trucks, service, parts, and intralogistics solutions across Ohio, Kentucky, Southeast Indiana, and West Virginia.

What truly sets RSC apart is our people. We have strong tenure across the organization, a professional yet approachable culture, and a commitment to developing leaders through extensive onboarding, training, and continuous improvement.

The Role

The Field Service Manager provides leadership for our field service organization and plays a critical role in delivering a strong customer experience while driving operational performance. Reporting to the Regional Operations Manager, this position focuses on developing leaders, supporting technicians, and ensuring consistent execution across the territory.

This role is highly field-engaged, with approximately 60–75% of time spent working alongside technicians and meeting directly with customers. The Field Service Manager maintains a visible leadership presence in the field, builds strong relationships, and ensures teams are aligned with performance, safety, and service expectations.

This role is well suited for a leader who is comfortable making decisions with limited information, thrives in a dynamic environment, and values the autonomy to lead and drive results.

Key Responsibilities

• Lead, coach, and develop Field Service Team Leaders and technicians across a multi-location territory

• Maintain a consistent field presence to support technicians, observe operations, and engage customers

• Build and sustain strong customer relationships through regular site visits and proactive communication

• Partner closely with Service Coordination, the shop, sales, and operations teams to maximize efficiency and response times

• Set expectations, track KPIs, and drive results related to productivity, quality, safety, and customer satisfaction

• Identify skill gaps and coordinate training and development for technicians and team leaders

• Participate in hiring, onboarding, performance management, and employee development in partnership with HR

• Address performance and disciplinary matters in alignment with company policies and with HR support

• Ensure work orders, documentation, and invoicing are completed accurately and in a timely manner

• Support continuous improvement initiatives, including lean projects and leadership development programs

• Serve as a problem-solver in dynamic situations, balancing customer needs with business priorities

What We’re Looking For

• Minimum of 3 years of leadership experience in a service, operations, or field-based environment

• Strong customer-facing experience in roles requiring real-time decision-making and relationship management

• Proven experience leading teams and developing leaders toward shared goals

• Ideal backgrounds may include:

  • Operations Manager

  • Field or Technician Manager

  • Construction or Site Manager

  • Service Manager or similar leadership role

• Comfortable with change and energized by fast-moving environments

• Confident, fair, and consistent in setting standards and holding teams accountable

• Strong communication, organizational, and time-management skills

• Technical or mechanical aptitude is helpful, but strong leadership is essential

• Proficiency with Microsoft Office and business operating systems

What We Offer

• Competitive base salary of $75,000–$95,000, plus quarterly bonus opportunity

• Company vehicle and gas card

• Company-issued cellphone and laptop

• Comprehensive onboarding and ongoing leadership development

• Medical, dental, vision, life, and disability insurance

• Company-paid short-term disability

• 401(k) retirement plan with company match

• Paid Time Off and Volunteer Time Off

• Referral bonus and employee discount programs

• A professional, team-oriented culture with strong tenure and long-term growth opportunities

Additional Information

• This role requires regular travel throughout the assigned territory (Dayton, OH to Northern Kentucky).

• Candidates must be authorized to work in the United States without employer sponsorship.