Accounts Receivable Specialist 

Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.   

Position Overview 

With the guidance of the Accounting Manager and Accounts Receivable Lead, the Accounts Receivable Specialist’s primary objective is to ensure the prompt payment/collection of invoices we have billed to our customer while establishing professional working relationships to maintain customer satisfaction.  

Key Responsibilities (including, but not limited to): 

• Receive all types of payments from customers and enter cash receipts into the EBS accounting system.  

• Monitor the age of invoices and make collection calls on equipment, parts, rental and service invoices in a timely manner.  

• Review status of delinquent accounts and contact customers by phone and e-mail to determine reason for overdue payment and review terms of sales, service or credit contracts. 

• Reconcile customer disputes as they pertain to payment of outstanding balances, and request customer refunds or adjustments as necessary. 

• Ensure unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customer. 

• Communicate credit risks or bad debt information to manager upon discovery. 

• Record information about financial status of customer and status of collection efforts. 

• Sort and file correspondence as appropriate. 

• Work with internal departments to maintain payment terms on individual accounts and accelerate the collection process. 

• Onboard new customers by setting up in EBS and Billtrust, setting up proper ship to and tax status for each location, and complete customer questionnaires and/or registration for portals.  

• Identify and track upcoming large dollar orders. 

• Work with Sales and Service Coordination teams to ensure invoicing is completed correctly and timely. 

• Identify and track all retainers for our Dock and Door division.  

• Assist with backup phone coverage as needed. 

• Assist with other projects as needed. 

Qualifications 

• High school diploma or equivalent required.  

• 3+ years of experience in accounts receivable or business-to-business (B2B) collections required

• Strong grasp of Microsoft Office software, primarily Outlook, Excel and Word. 

• Strong 10-key and keyboarding skills 

• Positive attitude towards customer service with good written and verbal communication skills. 
• Problem solver and team player.

• Excellent organizational and time management skills, with attention to details. 

• Ability to prioritize and manage multiple tasks. 

Benefits 

• Competitive benefit package including medical, dental, vision, life & disability  

• Company paid Short-term disability insurance 

• 401k retirement plan with company match 

• Employee Discount Program 

• Volunteer Time Off 

• Paid Time Off 

• Referral Bonus 

• Fun, competitive & team-oriented company culture