Animal Care Coordinator

Who We Are

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

Values 

Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness. 

• Compassion
• Transparency
• Excellence
• Collaboration
• Accountability

Why You Should Join Our Team?

• Be part of an energetic team environment with others who share your passion for animal wellbeing!
• Competitive compensation package including medical, dental and vision benefits 
• Employee Family Assistance Program
• Paid sick time 
• 3 weeks of vacation to start!
• Predictable daytime hours
• Free onsite parking
• Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
• Opportunities for professional development

Your Community Impact

By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As an Animal Care Coordinator (ACC) leading and ensuring each team member has what they need in order to deliver the appropriate care and consideration of the animals in need. You can be assured you will leave your shift having a sense of fulfilment at the end of each day. Making a difference in the lives of so many animals by advising the public on how to best approach specific situations regarding their beloved animals. By joining our team as an Animal Care Coordinator, you are joining a team you can count on shares the same goals, passion, and love for animals that you do!

Opportunity

We are seeking an experienced Animal Care Coordinator ("ACC") to be the centre lead in ensuring a high standard of care is being provided to our animal residents. ACC’s actively participate in daily rounds and animal care recommendations. They provide training, guidance and direction to both Animal Care Attendants and Volunteers. Customer service and related client administrative duties are paramount to the shelter and therefore also vital to the success of this role.

A Typical Day

• Advises the public in a variety of ways including responding to general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions 
• Leads and delegates reception and administration duties, including greeting the public, answering phones, and maintaining animal records
• Assists the Centre Manager in animal care related decision making
• Vaccinates shelter animals on a regular basis and keeps track of vaccination inventory
• Performs regular animal enrichment based on the needs of the animal, including but not limited to exercising, engaging in play activities, and providing novel experiences/tastes/smells
• Supervises all volunteers, co-op placements, and fosters
•  Support the ACA team as necessary 

Setting up for Success!

• Animal Care experience required.
• Certificate or College Diploma in Animal Care (or equivalent education plus work experience) required
• 6 months of supervisory and/or leadership experience 
• Excellent communication skills
• Team player
• Resilient attitude when faced with unpredictable or emotionally demanding situations
• Ability to lift 18 kg (40lbs) and control 45 kg (100 lbs)
• 1 year of customer service experience in a fast-paced environment
• Valid G drivers license with the ability to provide a clear driver’s abstract
• Clerical and/or office administration experience an asset
• Must have open availability including days, evenings, weekends, and holidays

We Can’t Wait to Meet You!

• Click Apply Now and upload your resume and cover letter.

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted.  

The Ontario SPCA and Humane Society embodies a culture that embraces diversity, equity, inclusion, and belonging (“DEIB”) and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported and valued in the workplace.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

Our Commitment to a Human-Centered Hiring Process

Our organization complies with Ontario Employment Standards Act, 2000, and relevant privacy legislation. While we use technology to help manage applications efficiently, resumes are personally reviewed by a member of our recruitment team. From screening to interviews and final decisions, our process is rooted in a human-centered approach.