Multiple Group - Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

As a Customer Support Agent, you will be the face of the brand you represent- handling player queries via email and live chat. Your role will be instrumental in gathering customer feedback and collaborating with internal teams to continually improve the user experience.

Key Responsibilities:

• Deliver an exceptional level of customer support.
• Act as a liaison between the customer and other departments by escalating issues promptly and effectively.
• Monitor and address customer feedback to support product and service improvements.
• Maintain high customer satisfaction by resolving issues according to company guidelines.
• Collaborate with Fraud and Compliance teams when required.
• Foster a positive, proactive, and professional relationship with both customers and colleagues.
• Promote the values, vision, and products of The Multiple.

Requirements:

• Fluency in the English language both written and spoken.
• UKGC experience is a must.
• Strong customer orientation and a desire to go the extra mile.
• Effective communication skills.
• Positive attitude and strong team-player mentality.
• Self-motivated and eager to learn.
  
  

Nice to have:

• Proficiency in additional language is considered an asset.
• Familiarity with customer support platforms such as Zendesk.
• Experience working in a multi-brand and/or multilingual environment. 

What we Offer:

• Attractive remuneration package
• Health Insurance
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog friendly workplace
• Exciting Company Events
• Monthly beer Fridays
• Eur1,000 refer a friend bonus
• Relocation Package, if required
• One day birthday holiday
  

You should not apply if...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. Were looking for team members who will put in the work that others wont.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.