Regional Operations Manager-Mail Services
About this role
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
The Regional Operations Manager – East provides leadership and operational oversight across multiple client sites, ensuring consistent service delivery, compliance with TMG Best Practices, and high levels of client satisfaction. This role oversees mail services and related office operations while driving process improvement, employee development, and financial performance.
Key Responsibilities
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Lead and standardize operations across multiple sites, including mail services and related office support functions.
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Develop and maintain operational procedures, workflows, and essential site documentation.
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Ensure management coverage, service quality, and compliance with standard operating procedures.
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Manage client relationships, conduct regular reviews, and resolve operational issues.
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Oversee staffing, training, payroll approval, and HR documentation.
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Monitor contracts, scopes of work, vendor relationships, and audit requirements.
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Prepare and submit monthly reports, account reviews, and customer surveys.
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Ensure accurate billing, budget compliance, and financial performance.
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Drive continuous improvement initiatives to exceed client expectations.
Qualifications
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7–10 years of leadership experience managing multiple locations.
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Experience in mail services, shipping/receiving, copy/print, reception, or related office services.
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Strong leadership, client management, and problem-solving skills.
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Experience with reporting, budgeting, and process improvement.
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Proficiency with computer systems and operational reporting tools.
WATCH Where Service Matters
What you'll do
- The Regional Operations Manager oversees mail services and related office operations across multiple client sites, ensuring consistent service delivery and high levels of client satisfaction. This role also drives process improvement and employee development while managing financial performance.
About The Millennium Group
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