Office Service Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Mailroom Associate is responsible for managing daily mailroom operations, including receiving, sorting, tracking, and distributing incoming and outgoing mail and packages for clients and tenants. This role ensures accurate recordkeeping, timely deliveries, and exceptional customer service while maintaining confidentiality and supporting overall workplace operations. The Mailroom Associate works closely with Senior Operations Managers and plays a key role in ensuring smooth, efficient mail and courier services.

POSITION SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Open & closed operations on a daily basis.
• Receive all incoming couriers, USPS and messenger items.
• Manifest all outbound couriers, USPS and messenger items
• Reconcile all incoming & outbound pieces on a daily basis.
• Complete End of Day log and file away on a daily basis.
• Meet with clients and tenants and address any challenges or issues with mail & packages.
• Report to Senior Operations Managers.
• Receive mail at mail room from USPS letter carrier and sign for express, registered and certified mail.
• Receive FedEx, UPS, DHL, Amazon, Office Supplies, Messenger packages, etc at mailroom.
• Sort incoming mail & Packages and deliver to tenants.
• Process all incoming couriers items via Brynka Tracking System.
• Physically deliver mail and courier items by cart, dolly or hand truck to client and tenants as requested.
• Receive outgoing mail (letters and parcels)
• Answer clients & customers email regarding mail and packages.
• Provide customer service.
• Other duties as assigned by manager.,
•  

Qualifications:

• Ability to lift up to 50 lbs.
• 1 year experience in a mail room or experience at FedEx and/or UPS.
• Basic in MS-Office: Word, Excel, Outlook
• Ability to appropriately handle confidential and highly sensitive material. Ability to effectively work individually and in a team environment.
• Excellent communication skills both written and verbal.
• Ability to prioritize work and handling multiple task simultaneously.
• Excellent telephone etiquette. Well organized, with strong attention to details.
• A team player with the ability to work with diverse personalities.
• Able to appropriately handle confidential and highly sensitive material.