Mail Services Associate/Floor Ambassador

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Welcome visitors warmly at the satellite mail station.
• Respond to employee service requests and deliveries
• Receive, sort, deliver, and scan incoming mail and parcels as needed.
• Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
• Deliver, pickup, and transport materials within, between, to, and from various departments.
• Deliver office supplies and copy paper.
• Inspect deliveries for suspicious or threatening items.
• Pickup outbound boxes and packages from internal customer locations.
• Ability to sort items into categories according to established methods.
• Prepare items for processing, shipment or transportation.
• Enter activity data in logs, maintain records.
• Ensure all safety procedures are followed at all times.
• Handle work order service requests into applicable format.
• Prepare and process outbound courier shipments using computer or service provider's equipment [such as UPS].
• Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
• Other duties as assigned by manager.

Qualifications:

• 3-5 years experience in a corporate environment
• Able to make on the spot decisions focused on client service
• Must be able to demonstrate resourcefulness and perseverance
• Comfortable communicating across all levels of the business
• Microsoft Office Suite with basic skills in: Outlook, Word, Excel and PowerPoint
• Articulate and communicate in a positive and professional manner to all callers and visitors
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart
• Must be able to lift up to 50 pounds.

WATCH Where Service Matters: