TL
Retail Operations Specialist
full-time•Milan
Summary
About this role
We are looking for a Retail Operations Specialist to support the efficiency, consistency, and compliance of our global store network across EU and US.
In this role, you will be a key operational reference for store-related activities, ensuring the correct execution of procedures and supporting cross-functional initiatives aimed at improving retail performance. You will work closely with Store Managers and internal teams to guarantee smooth daily operations and a consistent in-store experience.
What you’ll do:
Support the implementation and continuous improvement of operational procedures and tools to enhance store efficiency
Coordinate and support operational activities related to store openings, relocations, refurbishments, and temporary changes
Monitor stock management processes, including physical inventories, stock movements, and loss prevention activities
Ensure correct implementation of corporate standards, policies, and operational guidelines across stores
Support the management of retail supplies, uniforms, and services, contributing to cost control and timely execution
Act as a point of contact for day-to-day operational issues, providing hands-on support and practical solutions
Collaborate with IT, Retail, and Operations teams on POS systems and back-office tools optimization.
Support the digitalization of retail operations by assisting in process automation initiatives and data-driven improvements
Contribute to the delivery of training and operational support to store teams
Support sustainability-related initiatives and ensure compliance with regulatory and operational requirements
What we’re looking for:
2–4 years of experience in retail operations, store operations, or similar roles, preferably within the fashion or luxury sector
Strong organizational skills and attention to detail, with a practical and problem-solving mindset
Experience with retail operational systems and tools (e.g. POS, ERP, stock management platforms)
Ability to manage multiple activities simultaneously in a fast-paced environment
Good communication skills and ability to work cross-functionally with different stakeholders
Fluency in Italian and English, both written and spoken; other languages are a plus
Proactive, reliable, and hands-on attitude
Willingness to travel occasionally
What we offer:
Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers
Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects
Be part of the young (31 on avg.) and international (30+ nationalities) #TLGpeople group and work in a dynamic and fast-moving environment
What you'll do
- The Retail Operations Specialist will support the efficiency and compliance of the global store network by ensuring the correct execution of procedures and supporting cross-functional initiatives. This role involves coordinating operational activities, monitoring stock management processes, and acting as a point of contact for day-to-day operational issues.
About The Level Group
Business, creativity, and technology converge within The Level Group, a leading global e-commerce partner that specializes in building and managing end-to-end online experiences for luxury, design, and fashion brands.
Managed by a team with extensive fashion and design experience both online and offline, The Level Group brings together the most creative business people and most business-minded creative people under one roof to support brands that want to effectively build businesses online. Its brand-centric approach offers e-commerce solutions that fuse innovative technology and services with proprietary know-how, creativity, and industry expertise.
The Level Group offers services across the entire e-commerce value chain, including end-to-end e-commerce capabilities (The Level Group), first-in-class digital production (Frank Studio), and cutting-edge marketing techniques (Bianca). These services include creativity & web design, web solution implementation, digital image & content production, logistics services, financial services, customer service, store management & operations and digital marketing.
The Level Group is the e-commerce partner responsible for the online businesses of a growing portfolio of fashion and luxury brands, including Dolce & Gabbana, Vivienne Westwood, Stuart Weitzman, Aspesi, and Casadei.
In addition to partnering with brands to manage their online stores, The Level Group owns and manages a portfolio of unique and multibranded businesses that includes Frankbros, LN-CC, Scarosso, and LaDoubleJ. The group also provides marketing and web design services to a diverse portfolio of leading brands such as Bershka, Intimissimi, Timex, and Esprit.
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Frequently Asked Questions
What does a Retail Operations Specialist do at The Level Group?
As a Retail Operations Specialist at The Level Group, you will: the Retail Operations Specialist will support the efficiency and compliance of the global store network by ensuring the correct execution of procedures and supporting cross-functional initiatives. This role involves coordinating operational activities, monitoring stock management processes, and acting as a point of contact for day-to-day operational issues..
Is the Retail Operations Specialist position at The Level Group remote?
The Retail Operations Specialist position at The Level Group is based in Milan, Lombardy, Italy. Contact the company through Clera for specific work arrangement details.
How do I apply for the Retail Operations Specialist position at The Level Group?
You can apply for the Retail Operations Specialist position at The Level Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.