TL
Retail Operations Manager
full-time•Milan
Summary
About this role
We are looking for a Retail Operations Manager with a solid background in operational excellence to support the efficiency and compliance of our global store network across EU and US.
In this role, you will ensure the consistent execution of operational processes, manage store-related procedures, and support cross-functional initiatives to improve retail performance. You will work closely with Store Managers and internal departments to guarantee smooth daily operations and a consistent in-store experience.
What you’ll do:
Design, implement, and optimize operational procedures and tools to improve store efficiency
Coordinate and oversee all operational aspects of store openings, relocations, and refurbishments
Monitor stock management processes, physical inventory, and loss prevention
Ensure proper implementation of corporate standards, policies, and systems in stores
Manage retail budgets for supplies, uniforms, and services, ensuring cost control and timely execution
Act as the key contact for operational issues, providing hands-on support and solutions
Collaborate with IT and Retail teams on optimization of POS systems and back-office tools
Support the digitalization of retail operations by identifying process automation opportunities, enabling data-driven decisions, and integrating new retail technologies
Deliver training and support to store teams on operational procedures and systems
Support sustainability-related initiatives and compliance with regulatory requirements
What we’re looking for:
Minimum 5 years of experience in retail operations, preferably within the fashion/luxury sector
Strong organizational and problem-solving skills
Experience with digital tools and operational systems in retail environments (e.g. ERP, POS, stock management platforms)
Excellent communication and project management abilities
Fluency in Italian and English (written and spoken); other languages are a plus
Proactive, detail-oriented, and able to manage multiple projects and deadlines
Willingness to travel regularly
What we offer:
Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers
Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects
Be part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environment
What you'll do
- The Retail Operations Manager will design and optimize operational procedures to enhance store efficiency and oversee all operational aspects of store openings and refurbishments. They will also monitor stock management processes and ensure compliance with corporate standards.
About The Level Group
Business, creativity, and technology converge within The Level Group, a leading global e-commerce partner that specializes in building and managing end-to-end online experiences for luxury, design, and fashion brands.
Managed by a team with extensive fashion and design experience both online and offline, The Level Group brings together the most creative business people and most business-minded creative people under one roof to support brands that want to effectively build businesses online. Its brand-centric approach offers e-commerce solutions that fuse innovative technology and services with proprietary know-how, creativity, and industry expertise.
The Level Group offers services across the entire e-commerce value chain, including end-to-end e-commerce capabilities (The Level Group), first-in-class digital production (Frank Studio), and cutting-edge marketing techniques (Bianca). These services include creativity & web design, web solution implementation, digital image & content production, logistics services, financial services, customer service, store management & operations and digital marketing.
The Level Group is the e-commerce partner responsible for the online businesses of a growing portfolio of fashion and luxury brands, including Dolce & Gabbana, Vivienne Westwood, Stuart Weitzman, Aspesi, and Casadei.
In addition to partnering with brands to manage their online stores, The Level Group owns and manages a portfolio of unique and multibranded businesses that includes Frankbros, LN-CC, Scarosso, and LaDoubleJ. The group also provides marketing and web design services to a diverse portfolio of leading brands such as Bershka, Intimissimi, Timex, and Esprit.
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Frequently Asked Questions
What does a Retail Operations Manager do at The Level Group?
As a Retail Operations Manager at The Level Group, you will: the Retail Operations Manager will design and optimize operational procedures to enhance store efficiency and oversee all operational aspects of store openings and refurbishments. They will also monitor stock management processes and ensure compliance with corporate standards..
Is the Retail Operations Manager position at The Level Group remote?
The Retail Operations Manager position at The Level Group is based in Milan, Lombardy, Italy. Contact the company through Clera for specific work arrangement details.
How do I apply for the Retail Operations Manager position at The Level Group?
You can apply for the Retail Operations Manager position at The Level Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.