About this role
Job Description
Overview:
The Analyst- Distributor Logistics, is responsible for driving Operations with excellence. The candidate would be expected to smartly align the priorities of Business stakeholders to multiple internal and external stakeholders. She/ He is expected to be work with a continuous improvement mindset and show exceptional customer centricity. The role in the bidding is calling for expertise in facilitating the order to cash process, with expertise in global customer order management, a flair for customer management and a capability to manage situations on the fly.
Key Responsibilities:
• Order to Cash oversight: manage and oversee the full OTC process.
• Order management & processing: Planning for shipments, consolidations & containerizations, pull/ push orders to meet payload goals for primary and secondary networks, accurately create and manage customer orders in the system - ensuring all information is accurate and complete
• Customer communication: serve as the primary point of contact for customers regarding customer status, delivery schedule, and any issues that arise during the order process.
• Order management compliance: ensure that OTC process in compliant with internal rules.
• Process metric management: Partner alignment and teamwork activities, critical metric Monitoring and Root Cause Analysis
• Process improvement: identify opportunities and work with the gross functional team to implement best practices and improve overall efficiency.
Key Interfaces:
• Supply Chain Stakeholders across markets, Transporters, Shippers, Direct Order Customers
• Business Processes: Logistics Processes, Invoicing, Warehouse management processes, Control tower Operations , Carrier/ Shipper management, Documentation and compliances
• Within KHC, this role will work very closely with Operations functions across global zones, GBS, Global Logistics, Supply Planning and IT
Requirements:
• 2 – 4 years of experience in order/customer management
• Working Knowledge in SAP, Salesforce, Ariba will be an added advantage
• Hands on work attitude and customer centric. Bias towards Action
• Excellent Interpersonal skills, Strong written and verbal communication skills. Must fluently speak English.
Reports To
Manager, Distributor Logistics
Work Environment & Schedule
• Europe Shift (12:30 pm-9:30pm)
• Flexible work environment with Hybrid policy
• Location: Ahmedabad, Gujarat India
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Other facts
About The Kraft Heinz Company
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.
No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 37,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
What you'll do
- The Analyst I, Logistics is responsible for managing the order to cash process and ensuring compliance with internal rules. This role involves customer communication and process improvement to enhance overall efficiency.
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