Lead UX Researcher

<div class="content-intro"><p><strong>WHAT WE DO MATTERS:</strong></p> <p>At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.</p></div><div class="p-rich_text_section"> <p><strong>ABOUT THE ROLE AND OUR TEAM:</strong></p> <p>The Knot Worldwide is seeking an experienced and impassioned Lead UX Researcher to help fuel an exciting era of growth for our portfolio of brands by leveling up our research practice and keeping users at the center of our strategy.&nbsp;</p> <p>As a seasoned researcher, your methodologies will ensure that we understand our users and can connect the opportunities we discover via research to our business strategy. You know how to translate stakeholder goals into effective research questions. You proactively engage with teams to highlight insights and research trends that may be applicable across areas.</p> <p>You’ll work closely with exceptional product managers and designers to help create desirable solutions to real user needs. You’ll report to the Director of User Research. User Research at The Knot Worldwide endeavors to solve important problems, develop excellent people, and operate as great partners with the rest of the company.&nbsp;</p> <p><strong>RESPONSIBILITIES:</strong></p> <ul> <li><strong>Strategic Research Leadership:</strong> Define and own the long-term research roadmap for our B2B Vendor ecosystem, identifying key opportunities to enhance the partner experience and inform product strategy.</li> <li><strong>End-to-End Execution:</strong> Lead complex foundational and generative research to uncover the workflows and business motivations of our professional vendor community.</li> <li><strong>Cross-Functional Influence: </strong>Partner closely with Product, Design, and Engineering leadership to integrate user evidence into early-stage roadmap planning and high-level decision-making.</li> <li><strong>Insight Synthesis:</strong> Transform complex data into compelling, actionable narratives that align stakeholder efforts with core business objectives.</li> <li><strong>Mentorship &amp; Advocacy: </strong>Serve as an advocate for the vendor voice while coaching and mentoring other researchers to ensure a high bar for quality and rigor across the team.</li> </ul> <p><strong>SUCCESSFUL LEAD UX RESEARCHER CANDIDATES HAVE:</strong></p> <ul> <li>A Bachelor's, Master's, or PHD in Social Science, Neural Science, Human Factors, Cognitive Psychology, or other fields emphasizing human behavior; will also consider other related fields.</li> <li>6+ years of experience designing and executing qualitative and quantitative research plans across methods in the consumer product space.</li> <li>Strength with both quantitative and qualitative methods</li> <li>Experience conducting UX research in B2B contexts</li> <li>Experience answering meaningful and impactful product questions using research and advanced measurement techniques.</li> <li>Experience managing projects involving cross-functional teams.</li> <li>Detail-oriented and self-motivated to work independently on a variety of tasks.</li> <li>Excellent interpersonal, communication, and collaboration skills with a knack for storytelling.</li> </ul> <p><strong>WORK MODEL:</strong></p> <p>This role is Together@TKWW-eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.</p> <p>&nbsp;</p> </div><div class="content-conclusion"><p>At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.&nbsp;&nbsp;&nbsp;</p> <p><strong>WHAT WE LOVE ABOUT YOU:</strong></p> <ul> <li><strong>Commit to our customers</strong>: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.</li> <li><strong>Raise the bar:</strong> You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.</li> <li><strong>Be all in:</strong> You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.</li> <li><strong>Celebrate impact:</strong> You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way.&nbsp; You love to win, together.</li> </ul> <p><strong>WHAT YOU LOVE ABOUT US:</strong></p> <p>We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.</p> <div class="p-rich_text_section"><strong data-stringify-type="bold">Together@TKWW is our approach to hybrid work.</strong>&nbsp;It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">For Together@TKWW-eligible roles,</strong>&nbsp;this includes regular in-office time to foster collaboration and connection.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">For roles not eligible for in-office expectations</strong>, we support connection through virtual collaboration and intentional gatherings.</li> </ul> <p>To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.</p> <p>__</p> <p><strong>US Notice:</strong> The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.<br><br><strong>Privacy Notice:</strong> &nbsp;The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our<a href="https://..."> Privacy Policy</a>. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.&nbsp;</p></div>