Customer Service Representative
full-time•United States
About this role
Job Summary:
Are you a detail-oriented and customer-focused professional looking for an opportunity to make an impact? Join our team as a Customer Services Representative, where you will play a key role in providing product and service information while resolving client inquiries with accuracy and efficiency.
Pay: $20/hour
This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time.
Job Responsibilities:
- Schedule and coordinate Independent Medical Evaluations (IMEs), including selecting the appropriate Provider based upon injuries, specialty required, and location.
- Handle a high volume of incoming emails and calls from clients, attorneys, and claimants.
- Coordinate transportation and translation services as needed.
- Drafting and reviewing client cover letters for the IME physician.
- Following up on IME report status.
- Maintain confidentiality and securely manage claimant information.
- Address and resolve client concerns, escalating complex issues when necessary.
Qualifications:
- High School Diploma required.
- Proven ability to multitask, prioritize, and manage time effectively.
- Strong phone communication, email communication, active listening, and problem-solving skills.
- Proficiency in Microsoft Word and Outlook.
- Customer-focused approach with adaptability to different personalities.
- Excellent communication and presentation skills.
The IMA Group is an Affirmative Action/Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
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Other facts
Tech stack
Detail-Oriented,Customer-Focused,Multitasking,Prioritization,Time Management,Phone Communication,Email Communication,Active Listening,Problem-Solving,Microsoft Word,Microsoft Outlook,Adaptability,Communication Skills,Presentation Skills
About The IMA Group
For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus.
IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.
Team size: 1,001-5,000 employees
Website: http://www.theimagroup.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1990
What you'll do
- The Customer Service Representative will schedule and coordinate Independent Medical Evaluations (IMEs) while handling a high volume of incoming communications from clients and other stakeholders. They will also maintain confidentiality and address client concerns, escalating complex issues as necessary.
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Frequently Asked Questions
What does a Customer Service Representative do at The IMA Group?
As a Customer Service Representative at The IMA Group, you will: the Customer Service Representative will schedule and coordinate Independent Medical Evaluations (IMEs) while handling a high volume of incoming communications from clients and other stakeholders. They will also maintain confidentiality and address client concerns, escalating complex issues as necessary..
Why join The IMA Group as a Customer Service Representative?
The IMA Group is a leading Hospitals and Health Care company.
Is the Customer Service Representative position at The IMA Group remote?
The Customer Service Representative position at The IMA Group is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at The IMA Group?
You can apply for the Customer Service Representative position at The IMA Group directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about The IMA Group on their website.