About this role
Clinical Research Assistant – Front Desk
Responsibilities:
- Greet and check in patients; provide a welcoming front desk experience
- Answer and triage phone calls and schedule appointments
- Support Study Coordinators with administrative tasks and documentation
- Assist with patient interviews, chart reviews, and basic clinical data collection (training provided)
- Maintain accurate records in electronic systems
Qualifications:
- High school diploma or equivalent
- Medical office or front desk experience preferred
- Strong customer service and communication skills
- Proficiency with Microsoft Word and Excel; research database experience a plus
- Detail-oriented and comfortable in a fast-paced environment
Benefits:
- Medical, Dental, Vision insurance
- PTO, holidays, and floating holiday
- 401(k) with employer match
- Tuition reimbursement & student loan repayment assistance
- Paid parental leave
- No on-call, Monday–Friday
The IMA Group is an Affirmative Action/Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
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Other facts
About The IMA Group
For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus.
IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.
What you'll do
- The Clinical Research Front Desk Coordinator will greet and check in patients, providing a welcoming front desk experience. Additionally, the role involves answering phone calls, scheduling appointments, and supporting Study Coordinators with administrative tasks.
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