The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The Department of Application Delivery & Support leads the end-to-end management and delivery of all Omni Channel experiences for the Jockey Club. It oversees a diverse team of technical professionals across Hong Kong and Shenzhen, collaborating closely with both global and local software partners. The department plays a vital role in delivering innovative and seamless digital experiences, while supporting the Club’s strategic objectives through robust, scalable, and secure technology solutions.

Key areas of responsibility include:

• Customer & Member Digital: Omni channel retail and digital experience
• Sports Wagering: Fixed Odds sports back office, trading, and middleware systems
• Racing Wagering & Lottery: PMU Horse Racing platform and Mark 6 lottery systems
• Racing Equine: Stable management, veterinary laboratories, and racing information systems
• Hospitality & CRM: Venue, table, and recreation management, catering systems, and customer relationship management
• Data & Analytics
• Wagering Architecture: Fixed Odds and PMU/Lottery platforms
• Identity Management: Customer Identity and Access Management (CIAM) leveraging Ping/ForgeRock
• Enterprise/Corporate Systems: Including HR, Charity, Finance, and Treasury systems
• Shenzhen Development Centre

The Job

• Be accountable for the management and delivery of projects across various departments from initiation through the entire delivery lifecycle
• Define and maintain a portfolio management framework, including necessary documentation and reporting tools
• Track and report on project initiatives, including scope, objectives, progress, risks, issues, and budget spend
• Organise and prepare regular governance meetings to update stakeholders on the overall initiative status
• Drive a clubwide digital workflow initiative to enhance operational efficiency, streamline processes and improve user experience

About You

• Degree qualification in Computer Science, Engineering, Information Technology, or related disciplines
• Project Management Professional (e.g. Prince2 Practitioner, PMP) certification strongly preferred
• Scrum or Agile framework certification (e.g., PSM, SAFe Scrum Master, Product Owner) is strongly preferred
• ServiceNow implementer/support specialist/technical project manager certification is a plus
• A minimum of 8 to 10 years of work experience in managing IT projects and leading development teams
• Proven experience in software development, system integration, and providing system support
• Solid experience in vendor management and package solutions implementation
• Experience with project management methodologies, including Waterfall and Agile
• Hands-on experience with ServiceNow Cloud implementation, preferably App Engine, ServiceNow AI Platform, ServiceNow Impact, HR Service Delivery and Health & Safety modules
• Strong technical expertise in HR system projects and technical support
• Strong consulting mindset with experience in a consulting firm or similar environment, demonstrating ability to:
  • Analyse complex business problems and propose strategic, technology-driven solutions
  • Engage and influence senior stakeholders across multiple business units
  • Deliver projects in complex and dynamic environments with evolving requirements
• Excellent communication and presentation skills, with the ability to translate technical concepts into business language
• Proven track record in change management and process improvement initiatives

Apply Now!

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected]. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.