Manager, Membership Facilities Management
full-time•Hong Kong
About this role
Job Summary
The job holder will oversee and manage the daily operations of facilities and services within the club, ensuring that all services and programs meet established quality standards while delivering exceptional experiences to members and guests. The job holder is accountable for leading a well-trained team focused on service excellence, engaging with members to foster a sense of exclusivity and privilege, and achieving business performance and KPIs. Key functions include planning, organizing, and directing facility management operations, with an emphasis on cleanliness, safety, and compliance with statutory requirements across various amenities. The job holder also involves effectively managing resources and implementing best practices for cost-effectiveness, while ensuring that all facilities are structurally sound, mechanically operational, and electrically efficient.
Major Tasks
- Oversee and manage the daily operations of facilities and services, ensuring that all services meet established quality standards and deliver exceptional experiences to members and guests.
- Lead, supervise, and motivate staff to achieve business and customer service objectives consistently while ensuring compliance with safety regulations and statutory requirements.
- Develop and implement preventive maintenance programs to keep facilities in good condition and reduce unscheduled downtime.
- Monitor and analyze operational performance, including safety audits and inspections, to ensure compliance with legal and club standards.
- Actively solicit member feedback and utilize it to drive continuous improvements in services and programs.
- Collaborate with other departments to ensure effective communication and coordination in achieving operational goals.
- Manage departmental budgets, ensuring prudent cost allocation and financial performance in line with set targets.
- Ensure all facilities are inspected regularly to maintain cleanliness, comfort, and compliance with safety standards.
- Assist in the development and implementation of policies, procedures, and guidelines related to safety and operational improvements.
- Undertake additional duties as assigned by the line manager.
Education
Bachelor degree in a relevant discipline (e.g., Recreation Management, Hospitality Management, Building Services, Engineering, or a related field).
Qualifications
Relevant professional qualifications or certifications in the respective field (e.g., HKIE, CIBSE, IFMA, or equivalent).
Experience
- A minimum of 5 to 10 years of relevant experience in the hospitality or facility management industry, with specific experience in upscale environments such as hotels, clubhouses, or fitness centers.
- At least 2 to 5 years of supervisory or managerial experience in a related role, demonstrating leadership skills and the ability to drive operational excellence.
Other facts
Tech stack
Facility Management,Team Leadership,Service Excellence,Operational Performance,Preventive Maintenance,Safety Compliance,Budget Management,Member Engagement,Quality Standards,Resource Management,Communication,Collaboration,Continuous Improvement,Statutory Requirements,Cleanliness,Safety Regulations
About The Hong Kong Jockey Club
A true one-off.
The Hong Kong Jockey Club is unique. We’re a world-class racing club that acts continuously for the betterment of our society. In 2022/23, the Club donated over HK$7.3 billion to improve the lives of Hong Kong people. The Club’s significant tax and charity support for the community is made possible through its integrated business model, which combines horse racing and racecourse entertainment, a prestigious membership club, and responsible wagering. As one of Hong Kong’s largest employers, our careers and part-time roles span everything from racing to retail.
There is simply nowhere like the Club to build the future you want.
Team size: 10,001+ employees
Website: http://www.hkjc.com
LinkedIn: Visit
Industry: Non-profit Organizations
Founding Year: 1884
What you'll do
- The job holder will oversee and manage daily operations of facilities and services, ensuring quality standards and exceptional experiences for members and guests. They will lead a team focused on service excellence and achieve business performance and KPIs.
Ready to join The Hong Kong Jockey Club?
Take the next step in your career journey
Frequently Asked Questions
What does a Manager, Membership Facilities Management do at The Hong Kong Jockey Club?
As a Manager, Membership Facilities Management at The Hong Kong Jockey Club, you will: the job holder will oversee and manage daily operations of facilities and services, ensuring quality standards and exceptional experiences for members and guests. They will lead a team focused on service excellence and achieve business performance and KPIs..
Why join The Hong Kong Jockey Club as a Manager, Membership Facilities Management?
The Hong Kong Jockey Club is a leading Non-profit Organizations company.
Is the Manager, Membership Facilities Management position at The Hong Kong Jockey Club remote?
The Manager, Membership Facilities Management position at The Hong Kong Jockey Club is based in Hong Kong, Hong Kong Island, Hong Kong S.A.R.. Contact the company through Clera for specific work arrangement details.
How do I apply for the Manager, Membership Facilities Management position at The Hong Kong Jockey Club?
You can apply for the Manager, Membership Facilities Management position at The Hong Kong Jockey Club directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about The Hong Kong Jockey Club on their website.