The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (the "Club") is a world-class racing club that acts continuously for the betterment of our society.  The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution.  Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments.  The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports.  It leads the Club’s customer experience strategy cross digital and physical touchpoints, ensuring consistency, agility, and excellence.  The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department

Digital Experience and Innovation Department role is to build, cultivate and expand the digital ecosystem.  This involves acquiring and engaging customers, particularly focusing on acquisition and activation, wagering interest cultivation, fostering loyalty, and mitigating customer churn through the digital touch points and platforms.

The Job

You will:

• Provide design and operational support to the Club’s various digital channels, including banner design, PDF and eDM development
• Assist in design and deliver the best possible digital customer experience across the Club’s range of digital channels
• Participate in and provide assistance in testing stage of different digital related projects when necessary
• Undertake other duties as assigned by the Line Manager

About You

You should have: 

• At least a minimum of Level 2 or equivalent in 5 subjects including English Language in HKDSE
• Knowledge of using digital product and mobile application operation
• Knowledge in Adobe Creative Suite (Photoshop, Illustrator, InDesign and more) or other design software will be an advantage
• Demonstrates a keen eye for aesthetics, with a strong grasp of visual hierarchy, color theory, and contemporary design trends
• Detail-oriented and self-motivated mindset with sense of responsibilities
• Available for flexible hours of service

Terms of Employment:

Pay-rate: HK$86 per hour

Working Schedule:

10:00am-7:00pm (Monday - Friday) for 1-3 days per week

*Actual working hours may vary based on operational needs, with a maximum of 8 working hours per shift

Working Location:

Happy Valley / Shatin

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.