Education

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Detail-oriented with a focus on delivering high-quality customer service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent time management and prioritization skills.
• Ability to build and maintain positive relationships with internal and external stakeholders.
• Proficient in using Customer Service System.
• Familiarity with customer service software and tools.
• Strong MS Office skills, including Word, Excel, and PowerPoint.
• Fluent in written and oral English, Cantonese and Mandarin

Experience

• Minimum of 10 years of experience in customer services management, preferably in the hospitality or event management or tourist industry.
• Minimum of 3 years of experience in serving VVVIP customers in International high-end Service Enterprise.
• Proven experience in customer experience management, voice of customer programs, consumer insight, market research or a similar customer-centric industry.
• Demonstrated ability to manage and train part-time employees and vendor relationships.
• Excellent communication and presentation skills.
• Obtain valid Health Certificate as required by Mainland China laws and regulations.