TH
Front Desk Agent
part-time•Spokane
About this role
Property Description
The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.
Overview
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.
Responsibilities:
- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!
Qualifications
- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
- Knowledge of hotel or resort operations is a plus
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range
USD $17.13 - USD $17.13 /Hr.What you'll do
- The Front Desk Agent will greet and welcome guests, handle check-in and check-out procedures, and provide information about hotel services and local attractions. They will also respond to guest inquiries and resolve issues to ensure a seamless guest experience.
About The Historic Davenport Hotel, Autograph Collection
World-class service, sublime surroundings, and luxury within reach are all things you’ll find in the Davenport Hotels of Spokane, Washington. The Davenport Hotels are made up of five luxurious properties, including the Davenport Hotel (284 rooms), The Louie (48 rooms), Davenport Tower (328 rooms), Davenport Grand (711 rooms), and The Centennial (411 rooms).
The original historic Davenport Hotel dates back to 1914 and is a hotel landmark in itself. With soaring architecture and a rich history, it has earned a reputation as Spokane’s most stately hotel. The restaurants and bars in the Davenport Hotels are poised to please when it comes to serving up Spokane’s finest food and drink. Dining options include The Peacock Room Lounge, Palm Court Grill, Davenport Hotel Lobby Bar, Emporium, Safari Room Fresh Grill & Bar, Table 13, The Grand Restaurant & Lounge, The Grand Terrace Bar, and The Centennial Restaurant.
The Davenport Spa, located at the historic Davenport Hotel, is your mid-city oasis of serenity and well-being. Enter the tranquility of the Grecian lobby and immediately feel the accumulated stress of daily life begin to dissipate.
Whether you are planning a large conference, private board retreat or fabulous social event, the Davenport Hotels offers a variety of meeting facilities and rooms in downtown Spokane. Ranging from historic and grand at the Davenport Hotel to modern and state of the art at the Davenport Grand, our staff is known for offering perfect solutions for groups large and small. Our mission has remained the same for over 100 years, “To so well please our guests that they will be glad they came, sorry to leave and eager to return. Louis Davenport 1914”.
Follow us on social media at @staydavenport and visit our website at davenporthotelcollection.com.
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Frequently Asked Questions
What does a Front Desk Agent do at The Historic Davenport Hotel, Autograph Collection?
As a Front Desk Agent at The Historic Davenport Hotel, Autograph Collection, you will: the Front Desk Agent will greet and welcome guests, handle check-in and check-out procedures, and provide information about hotel services and local attractions. They will also respond to guest inquiries and resolve issues to ensure a seamless guest experience..
Is the Front Desk Agent position at The Historic Davenport Hotel, Autograph Collection remote?
The Front Desk Agent position at The Historic Davenport Hotel, Autograph Collection is based in Spokane, Washington, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Desk Agent position at The Historic Davenport Hotel, Autograph Collection?
You can apply for the Front Desk Agent position at The Historic Davenport Hotel, Autograph Collectiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.