Summary
Location
Falmouth, Portland, Scarborough
Salary
$0k - $0k
Type
full-time
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About this role
Job Summary #RDS
Full Time Field Service Technician – Portland, Maine
Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Portland, Maine area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon).
The territory consists of 30+ kiosks and number of hours per week is around 40. This role pays $22-24 an hour depending on experience. Company car will be provided along with cell-phone reimbursement and a corporate gas card for business miles. Cities include Portland, Scarborough, and Falmouth Maine among others.
Benefits:
- World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
- Wellness Program
- Employee Stock Purchase Plan
- Vacation/Paid Time Off/Sick Days/Floating Holidays
Essential Job Functions*
- Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
- Perform on-call repairs or adjustments to the machine when the machine goes out of order.
- New kiosk Installations or swap newer kiosks of machines in the local area.
- Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
- Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
- Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience
- High School Diploma or GED
- Background in electromechanical repair and maintenance (preferred).
- Prior experience in retail merchandising, field operations and customer service (preferred).
- A minimum of 1-3 years of experience in a similar profile (preferred).
- Experience with tools and troubleshooting mechanical problems.
- Ability to read, write and speak fluent English to include technical “jargon”.
Competencies – Knowledge, Skills, and Abilities
- Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
- Ability to always represent Hillman professionally
- Ability to work weekends when required
Operational Equipment
- Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
- Must have reliable transportation with automobile insurance (mileage reimbursement)
- Must have a reliable cell phone (reimbursed)
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Work Environment and Physical Demands |
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Other facts
About The Hillman Group, Inc.
Hillman Solutions Corp. (“Hillman”) is a leading provider of hardware-related products and solutions to home improvement, hardware, and farm and fleet retailers across North America. Renowned for its commitment to customer service, Hillman has differentiated itself with its competitive moat built on direct-to-store shipping, a dedicated in-store sales and service team of over 1,200 professionals, and over 60 years of product and industry experience. Hillman’s extensive portfolio includes hardware solutions (fasteners, screws, nuts and bolts), protective solutions (work gloves, jobsite storage and protective gear), and robotic and digital solutions (key duplication and tag engraving). Leveraging its world-class distribution network, Hillman regularly earns vendor of the year recognition from top customers. For more information on Hillman, visit www.hillman.com
What you'll do
- The Field Service Technician is responsible for re-stocking and servicing kiosks, performing repairs, and monitoring machine performance in the assigned territory. The role also involves optimizing machine locations and maintaining store relationships to grow revenue.
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