    Create schedules for the upcoming weeks that have fully optimized all available resources while identifying and solving queue level vulnerabilities. 

    Analyze the efficiency and optimization of schedules through a methodical approach of determining interval level vulnerabilities which will allow for multiple iterations to schedules in an effort to rectify interval level vulnerabilities in advance of execution, thus providing our WFM team with the best possible plan for execution against desired results. 

    Continuously monitor and strictly account for turnover within the organization. Escalate as needed any queue level vulnerabilities to Ops and Forecasters.  

    Evaluate interval level guidelines on a monthly basis to ensure that special days and recent trends are accounted for while taking paper production needs into account. 

    Coordinate the monthly checkbook process while providing directions as to affordable allocations and desired placement of development time activities to achieve desired results. Work closely with business partners to collect, catalogue, plan, and execute initiatives while leveraging business and workload needs to arrive at an actionable and successful plan. 

    Create data driven analysis around anticipated vulnerabilities and historical performance weekly and partner with Operations customers for an effective hand-off for execution. 

Customer, Internal and External Business Partner Focus: 

    Improve overall consistency of any & all communications and recommendations for context setting coinciding with long term planning messages provided to Operations. Provide Operations with status updates and weekly Demand & Capacity planning meeting data points.   

    Offer options and solutions in communications while remaining high level and concise. 

    Foster open lines of communication amongst internal and external business partners in an effort to keep everyone informed of upcoming changes, initiatives, and trends. 

    Constantly design and implement process improvements with the Customer’s needs in mind in order to develop a product that is user friendly, accurate, and meaningful. 

     Secure ample input from customers requesting data and establish reasonable deadlines. 

Talent Management: 

     Influence the creation of a high-performance culture by helping co-workers realize how individual goals align with team and organizational goals; convey feedback to leaders that will help them differentiate performance on their teams. 

    Focus yourself and co-workers on being accountable for results. 

    Develop and maintain clear line of sight to segment, function and department strategies when working on project teams or initiatives. 

    Seek operational excellence in all decisions or process improvements in which you take part; adopt best practices and lessons learned from within and outside our organization. 

Contemporary Work Practices: 

    Be creative and thoughtful about how to engage co-workers that are on flexible work arrangements or located at different sites. 

    Help maximize productivity of our organization by applying leadership techniques and contemporary work practices targeted to all generations. 

Critical Thinking/ Data Analysis: 

     Demonstrates critical thinking and ability to influence others. 

     Intermediate to advance proficiency with Microsoft Office tools (Excel, Word, PowerPoint, SharePoint) 

     Identifies, analyzes, and solves problems or situations using logical processes. 

     Ability to influence decisions with a degree of critical thinking and with a grasp of the strategic intent of the project. 

    Makes critical decisions, even in the absence of direct involvement in the day-to-day operations. 

    Demonstrates effective negotiation and conflict management skills. 

    Champions and effectively manages change. Continually reviews the way things get done to improve efficiency and productivity. 

Communication Skills: