Regional Premium Auditor

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Premium Audit team is currently seeking a Regional Premium Auditor. This is a full time, exempt role. Position is eligible for a fully remote arrangement.

POSITION OVERVIEW:

We are seeking a skilled and detail‑oriented Premium Auditor with 3–5 years of prior premium audit experience to join our team. The Premium Auditor will be responsible for conducting accurate, timely, and professional audits of policyholders’ records to ensure correct premium calculation and compliance with underwriting and classification guidelines. This role requires strong analytical abilities, excellent communication skills, and a customer‑focused approach.

IN THIS ROLE, YOU WILL:

• Conduct physical, virtual, and/or phone audits for assigned commercial lines policies (e.g., Workers’ Compensation, General Liability).
• Review financial records, payroll documents, tax filings, and business operations to determine proper exposures and classifications.
• Analyze audit findings and prepare clear, well‑supported written audit reports.
• Communicate with policyholders, agents, and internal stakeholders to clarify information and resolve audit‑related questions.
• Ensure all audits are completed within established timelines, quality standards, and compliance requirements.
• Maintain accurate documentation of all audit activities in designated systems or platforms.
• Identify and escalate inconsistent, incomplete, or questionable data as needed.
• Provide exceptional customer service and support to promote positive policyholder and agency relationships.
• Contribute to continuous improvement efforts and departmental initiatives.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred, or equivalent work experience.
• 3–5 years of premium audit experience, preferably in property & casualty insurance.
• Strong understanding of Workers’ Compensation and General Liability classifications, rating principles, and audit practices.
• Proficiency in reviewing financial and operational documents, including payroll records, general ledgers, and tax forms.
• Excellent verbal and written communication skills.
• Strong analytical and critical‑thinking abilities.
• Ability to work independently, manage time effectively, and meet deadlines.
• Proficiency with audit software, Microsoft Office Suite, or similar tools.
• Experience conducting virtual audits using digital communication tools.
• Familiarity with Nexus Audit platform preferred.
• Experience with multi‑state audits and complex business operations.
• APA, CPAN, CPCU, or other insurance-related certifications preferred.

Physical Demands and Work Environment:

• Able to operate a motor vehicle and possess a valid driver’s license. Overnight travel may be required.
• Exposure to policyholder operations; for example: extreme noise and heat.
• Ability to work cooperatively.
• Ability to sit and/or stand for extended periods.
• Ability to work independently outside of an office setting.

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.