IT Business Analyst (REMOTE or HYBRID TO MA)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Specialty Lines team is currently seeking an IT Business Analyst to join our growing team in our Worcester, MA or Howell office or in a remote work arrangement.

POSITION OVERVIEW:

We are looking for an intermediate level business analyst with the desire to join a dynamic Production Support team for systems that support business outcomes for our Specialty Lines business units. The position offers the opportunity to support and grow within our Specialty IT area. If you love working in a collaborative, innovative and learning environment, then we want to hear from you. This is an exciting opportunity for an experienced Hanover employee looking for a new creative challenge.

As a member of the team, you are expected to research, collect, prioritize, document, and communicate requirements. You will develop relationships with our Specialty IT teams and Business partners, demonstrating knowledge of the business strategies and objectives. You are detail oriented, a problem solver, have excellent communication and collaboration skills – and can utilize those skills effectively to partner and collaborate to develop requirements.

With your blend of business skills and the development of business analysis skills, you will successfully partner with business units and IT to successfully deliver system’s projects.

IN THIS ROLE, YOU WILL:

• Develop business requirements
• Develop relationships with business partners
• Collaborate with business partners, project team members, other IT colleagues, and external vendors to ensure clarity of the business problem, outcome, and scope.
• Understand external industry trends and competitors
• Support the design, testing, and implementation of requirements
• Ensure the application of Business Analysis best practices
• Work independently and partner with team members
• Have an understanding and an ability to apply knowledge of basic systems within Hanover’s technology portfolio
• Ability to develop knowledge and apply specialized skills such as: Facilitation and Process Analysis

WHAT YOU NEED TO APPLY:

• Bachelor’s degree in a related field
• 2-5 Years of relevant work experience.
• Strong Business Acumen - Knowledge of P&C products preferred ideally with Specialty Lines experience and an ability to continuously learn and engage within a production support team and business partners regarding scope and business value
• Strong relationship skills – Ability to effectively collaborate with IT partners & the Business to foster strong relationships with them to aid successful project delivery
• Strong communication (written and verbal) skills
• Strong analytical and problem-solving skills that deliver complete and accurate requirements
• Alignment with our CARE values

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.