Associate Territory Sales Manager PL (NY)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines Sales team is seeking an Associate Territory Sales Manager to work in New York.

This is a full-time, exempt role.

POSITION OVERVIEW:

Partner with the Assistant Regional Vice President (ARVP) in the coordination and execution of agency prospecting, agency on boarding, agency training, and meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and Tap Sales. Work closely with the ARVP to improve new business results and increase conversion rates on consolidations.  Responds to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with, and sometimes without the ARVP within NY State to meet with CSR/Agents.

IN THIS ROLE YOU WILL:

• Provide Field Team Support:
• Trouble shoot service, billing, underwriting, and claims issues for agents
• Assist in report management around initiatives, sales dashboards, incentives and contests
• Quote business for small books where it doesn’t fit the Market Consolidation process
• Provide reports to ARVP as requested. APLUS, agency profile, etc.
• Monthly monitoring of agency progress against plan, provide feedback on outliers
• Gathers competitive intelligence and shares with internal partners to build a better defensible position.
• Help to create and deliver sales presentations in conjunction with ARVP.
• Provide training to CSRs/Agents on Hanover systems, product suite, and capabilities.
• Facilitate licensing requests for new appointments, agency changes, mergers & acquisitions, etc.
• Help to recruit, on board and train new agency appointments. Provide initial and follow-up training for product, underwriting and Tap Sales capabilities
• Support and Monitoring of Initiatives:
• Create and distribute agency level communication for agents to include newsletters, web-based messages, and other relevant forms of communication.
• Help manage and support corporate initiatives in support of state goals.
• Analyze reports and provide support for umbrella campaigns, retention initiative, monoline home, and AQM improvement, etc.
• Maintain regular follow-up and interaction with targeted agents.
• Support Market Consolidation:
• Support market consolidation efforts for agents.
• Co-manage with ARVP and/or TSM to schedule, facilitate, and participate in the internal and external kick-off meetings.
• Coordinate with MC team to complete conversion guidelines and carrier coverage comparisons for designated bookroll carrier.
• Assist in the management and execution of pipeline information and workflow.
• Monitor adherence to monthly timelines to ensure agency is on track with quote and issuance.
• Active participation in issuance calls to ensure spreadsheets are complete and identify gaps in issuance to improve conversion rates.
• Scheduled co-visitation with ARVP to agents where conversion rates are not meeting expectations.
• Other duties as assigned.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree or equivalent experience
• Typically 2 to 5 years of work experience
• P&C knowledge preferred
• Dedicated to meeting the expectations and requirements of internal and external customers
• Makes decisions in an informed, confident and timely manner
• Maintains constructive working relationships despite differing perspectives
• Strong organizational and time management skills
• Ability to negotiate skillfully, effectively influence and persuade other 
• Considers the perspectives of others and gives them credibility 
• Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
•  Easily adapts to new or different changing situations, requirements or priorities.
• Demonstrates product knowledge of both Company and industry P&C, products
• Cultivates an environment of teamwork and collaboration
• Excellent computer skills (MS Office, Excel, Word, etc.)
• Travel is required for this NY State role (local to some overnight travel). Travel estimated at 50 to 60% of time

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.