About this role
KEY RESPONSIBILITIES
As a Drum and Percussion Specialist, you will be the face of Guitar Center’s Drum Shop, responsible for providing exceptional customer service and driving Drum and Percussion sales. Your duties will include greeting customers, understanding their needs, recommending the right products, and overcoming objections to close sales.
Job Responsibilities:
Customer Engagement and Sales:
- Greet and assist customers in the Drum Department, providing excellent service throughout their shopping experience.
- Understand customers' musical needs and guide them to suitable Drum and Percussion products.
- Actively promote and sell drum gear, ensuring sales goals are met or exceeded.
Product Knowledge
- Develop and maintain a comprehensive understanding of the Drum and Percussion inventory selection to confidently recommend solutions and options to customers and staying informed about new products and trends.
- Articulate the unique features and benefits of percussion instruments to customers, showcasing their value.
Merchandising and Operations
- Ensure the Drum Department is clean, organized, and merchandised according to company standards and planograms.
- Maintain accurate pricing and update displays to enhance the overall shopping experience.
- Execute daily operational tasks to ensure the Drum Department is well-maintained and ready for business.
- Monitor inventory levels, restock displays, and maintain a visually appealing and organized department.
Continuous Learning
- Participate in onboarding, certification, and ongoing education programs provided by the company.
- Attend and actively engage in vendor-provided training sessions to stay updated on industry developments.
Community Outreach and Vendor Relationships
- Foster relationships within the local drumming community.
- Actively participate in external promotions to increase awareness of the store's drum business.
- Establish and maintain positive relationships with drum gear vendors.
- Attend vendor-related events and trainings, including potential travel, to stay connected with industry updates.
PROFESSIONAL EXPERIENCE & REQUIREMENTS
- Willing to work a flexible schedule including, nights, weekends, and holidays
- Strong customer service orientation with excellent interpersonal skills
- Intermediate to advanced knowledge of Drum and Percussion Equipment
- Excellent attention to detail
- Genuine interest and enthusiasm for drumming and percussion instruments
- Previous experience in retail sales is preferred
- Previous in-store merchandising experience preferred
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].
Other facts
About The Guitar Center Company
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Meet the family or, as we call them, The Guitar Center Company.
Guitar Center. But there's more to us than guitars and basses.
We carry all kinds of musical instruments, plus essentials like amplifiers, recording equipment, lighting, live sound, DJ gear, with services like lessons, rentals and repairs. How do we do it all? With the most talented group of music-loving Associates in the world.
Guitar Center Professional is a network of account managers and engineers with direct access to the world’s best manufacturers. From personal studios to concert venues, we design and install custom audiovisual systems that exceed your expectations.
Audio Visual Design Group (AVDG) meticulously designs, engineers, and installs next-gen audio, video, and lighting systems for homes and businesses around the globe. Their world-class technical staff brings the most incredible personal musical experience to everyone on the planet.
Music & Arts believes deeply in the transformative power of music. Their collaboration with students, parents, and teachers includes providing lessons, rentals, repairs, plus all levels of band and orchestra sales and service.
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Please Be Advised - Recruitment Scams: we will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. If you find a job posting on a third-party job site, such as LinkedIn, please know that a legitimate posting will direct you to our careers site to apply. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or phone call, with a Recruiter and/or company employee(s). Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, please visit the Federal Trade Commission.
What you'll do
- As a Drum and Percussion Specialist, you will provide exceptional customer service and drive sales in the Drum Shop. Your role includes greeting customers, understanding their needs, and recommending suitable products.
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