About this role
Guest Support Lead
Posting Type: Internal (CUPE Local 5478)
Rate: $27.25/hour
Employment Type: Full-Time, Permanent
Location: Main Building
Shifts: 12 hours rotation, flexible schedule including days, evenings and weekends
Overview
The Guest Support Team Lead provides leadership and support to staff in our Main Building, ensuring a safe, inclusive, and Guest-focused environment. They assign duties, respond to crises, and act as the primary after hours contact for internal teams and external partners. This role is central to delivering low-barrier support aligned with trauma-informed care.
What You’ll Do
- Assign tasks, schedule breaks, and support day-to-day operations
- Guide and mentor Guest Support staff using trauma-informed, harm-reduction, and person-centered approaches
- Respond to Guest-related incidents, including behavioral or medical concerns
- Participate in de-escalation and maintain a respectful, non-judgmental space
- Maintain professional boundaries while building trust with Guests and staff
- Ensure staff have tools needed for their duties (e.g., radios, phones, keys)
- Act as the main point of contact for partners and responders after hours
- Facilitate shift transitions and ensure strong communication across teams
- Collaborate with leadership to resolve issues and improve services
- Uphold safety, health, and organizational policies
- Perform other duties as required
What You Bring
- Post-secondary education in social sciences, human services, or related field
- 2+ years’ experience in shelter, housing, or community support settings
- Leadership experience required
- Training in crisis intervention or mental health an asset
- Knowledge of harm reduction, trauma-informed care, and equity practices
- Strong communication and conflict resolution skills
- Physically able to lift up to 50 lbs
- Clear Record of Conduct and Vulnerable Sector Check required
Equivalencies in education and experience will be considered.
CLOSING DATE: EOD Friday February 6, 2026
Apply here directly! Best of luck.
Location
St. John's, Newfoundland and Labrador
Department
Guest Services (Main)
Employment Type
Full-Time
Other facts
About The Gathering Place
The Gathering Place (TGP) offers services to combat poverty and address the impacts of marginalization and oppression that are often contributing factors to poverty or homelessness. By offering low-barrier access to a broad range of basic necessities and wrap-around care options, TGP guides women, gender-diverse people, and their children living in poverty from a place of crisis and instability to one of stability and security.
MISSION
We are a community of safety and hope where positive relationships, choice, and essential resources transform lives.
GUIDING PRINCIPLES
We serve women, children, transgender, and non-binary individuals who are experiencing poverty or homelessness.
We believe in hope as an important change agent and hold that hope for everyone.
We believe deeply in the power of community and continue working to develop it.
Our key values include recognizing individual strengths, building respect and trust, and offering acceptance unconditionally.
VISION
Fight indifference Insist on connectedness Inspire
What you'll do
- The Guest Support Team Lead provides leadership and support to staff, ensuring a safe and inclusive environment. They respond to crises, assign duties, and act as the primary contact for internal teams and external partners.
Ready to join The Gathering Place?
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