About this role
Description
Position Summary
We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.
Duties & Responsibilities
- Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
- Inspects models and "market ready" vacancies daily to ensure cleanliness.
- Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
- Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
- Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
- Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
- Completes all lease paperwork including related addenda and accepts initial rents and deposits.
- Prepares Welcome gift, paperwork and keys for new residents.
- Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
- Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
- Inventories office supplies on periodic basis. Reports needs to manager.
- Organizes and files appropriate reports, leases and paperwork.
- Attends company meetings when requested.
- Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
- Performs any additional duties assigned by assistant manager, manager or supervisor.
Requirements
Education
- High School Diploma or Equivalent (College Degree or Coursework Desirable)
Specialized Skills & Knowledge
- Prior Leasing Experience Preferred but Not Required
- Must be able to work in a fast-paced and customer service-oriented environment
- Understanding of computer systems, web applications and software.
- Performs duties under pressure and meets deadlines in a timely manner 8.
- Works as part of a team.
- High degree of flexibility with the ability to work independently
- Excellent organizational, presentation, interpersonal, written and oral communication skills
- Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders
Other facts
About THE GALMAN GROUP
The Galman Group is a premier property management company dedicated to Creating Great Places to Live across the Delaware Valley. For more than 45 years, we’ve owned and managed over 10,000 apartment homes and condominiums, setting the standard in resident experience, community living, and property operations.
Our full-service team specializes in multi-family property management, leasing & marketing, maintenance, capital improvements, and resident relations. We are proud to foster communities where people feel at home, and where employees thrive as part of a supportive, growth-driven culture.
Recognized as a leader in the region’s apartment industry, we continue to invest in people, places, and technology to deliver quality living experiences and strong property performance.
Follow The Galman Group for property updates, team member stories, career opportunities, and insights on multi-family living in the Delaware Valley.
What you'll do
- The Leasing Professional primarily handles sales by managing the entire leasing process, presenting apartments compellingly, and building excitement with prospective residents. They also maintain strong customer service by assisting current residents with resolving issues as they arise.
Ready to join THE GALMAN GROUP?
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