Design Coordinator

Description

Let’s share a little about FBS and then we welcome you to apply: 

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:

Provide operational, warehouse, and sales support to the Design Center team by coordinating orders, assisting with customer selections, preparing and staging materials, and ensuring accurate, timely fulfillment of design products, including lighting, hardware, flooring, and related materials. This role supports the customer experience by keeping design operations running smoothly and efficiently.

Duties and Responsibilities

Design Center Sales & Customer Support

• Support Design Coordinators and sales staff with customer selections, product orders, and follow-up tasks.
• Print, organize, and maintain sales orders, selection sheets, and related documentation.
• Provide backup coverage on the design sales floor during busy periods.
• Assist customers with basic product questions and direct them to the appropriate Design Coordinator or sales team member.
• Help pull samples and prepare materials for customer appointments as needed.

Order Fulfillment & Warehouse Support

• Pull, stage, and prepare lighting, hardware, and related design orders for customer pickup or delivery.
• Assemble and verify customer orders for accuracy prior to will-call or delivery.
• Build, stage, and assist with the delivery of orders as required.
• Receive, check in, and stock incoming inventory following established procedures.
• Perform stock counts and cycle counts for hardware, lighting, and design materials.
• Maintain the cleanliness, organization, and safety of warehouse and staging areas.

Inventory & Operations Coordination

• Assist with lock keying for housing panels and related design orders.
• Coordinate vendor pickups or transfers when needed to meet customer timelines.
• Ensure materials are properly staged and ready to support scheduled deliveries and customer commitments.
• Communicate order status, delays, or issues clearly with Design Coordinators, sales staff, and leadership.
• Support safety, quality, and operational standards at all times.

General Support

• Provide flexible support across the Design Center warehouse and sales floor as business needs change.
• Collaborate with sales, warehouse, and leadership teams to ensure smooth daily operations.
• Perform other duties as assigned to support Design Center success.

Physical & Work Environment

• A combination of warehouse and design sales floor environment.
• Regular standing, walking, bending, lifting, and staging of materials.
• Ability to lift, move, and stage materials as required.
• May require operation of warehouse equipment.

Requirements

Required:

• Strong attention to detail and ability to follow established processes.
• Professional and customer-focused demeanor.
• Ability to problem-solve and work independently with minimal supervision.
• Strong communication and teamwork skills.
• Ability to adapt priorities in a fast-paced, changing environment.
• Ability to safely operate or learn to operate a forklift.
• Ability to operate or learn to operate a manual transmission (if applicable).
• Must meet company driving requirements and possess a valid driver’s license with an acceptable driving record.

Preferred:

• High School Diploma or GED.
• Experience in a warehouse, design center, flooring, lighting, or hardware environment.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel).
• Previous customer service or sales support experience.
• Familiarity with building materials or interior products.