Job Description

Job Summary:

As a Recreation Supervisor, you will assist in managing the operations of the entertainment, sports, pool & beach to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Roles and responsibilities:

• Create recreational activity agendas and advertisements.
• Conduct inventory of supplies, materials, and equipment and inform incharge of low supply items.
• Encourage and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Provide information to guests about available recreation facilities and activities.
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Aid injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.
• Assist management in training, motivating, and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Process orders or transactions from customers and collect payment as necessary.
• Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.
• Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Perform other reasonable job duties as requested such as coordinating houskeeping and lifeguards. 

Desired Skill & Expertise

• Atleast 2+ years of experience in a management and/or supervisory role within the leisure sector.
• Ability to meet financial targets.
• Ability to work under pressure.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Willingness to develop team members and self.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.