Arena Guest Services Internship
internship•Athens
About this role
The Classic Center/Akins Ford Arena
JOB DESCRIPTION
Akins Ford Arena – Guest Services Internship
Department: Akins Ford Arena
Reports to: Guest Services Manager & Director of Event Services
Overview
The Guest Services Intern supports a wide range of event operations throughout including Front of House operations for hockey games, concerts, and administrative preparation. This internship offers hands-on experience across customer service, event coordination, crowd management, accessibility services, and general venue operations within a fast-paced live entertainment environment.
Learning Outcomes
Interns receive direct mentorship, structured learning opportunities, and practical responsibilities in:
- Guest Services operations and event execution
- Crowd management, event safety, and emergency procedures
- Volunteer usher program coordination
- Hospitality and patron services
- ADA accessibility and accommodations
- Customer service strategies and issue resolution
- Cross-department collaboration with Operations, Security, and Events teams
Key Responsibilities
- Assist the Guest Services Manager in executing Guest Services operation for arena events.
- Support pre-event preparations including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning.
- Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs.
- Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics.
- Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience.
- Create and post event signage.
- Identify and resolve minor customer issues; escalate as appropriate.
- Participate in internal departmental meetings when schedule allows.
- Support safety and emergency procedures consistently.
- Complete data entry and generate reports as needed.
- Print and distribute event documents, meeting agendas, event briefings, etc.
- Other duties as assigned.
Qualifications
- Ideal candidates are students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields.
- A cover letter and résumé are required for consideration.
- Applicants must be eligible to receive academic credit through their college or university.
- Excellent communication and interpersonal skills.
- Ability to multitask and operate effectively in fast-paced, public-facing environments.
- Demonstrated initiative and ability to work independently.
- Ability to stand and move for extended periods.
- Availability for flexible hours, including nights, weekends, holidays, and extended event days.
- Must successfully pass a drug screening and background check.
What you'll do
- The Guest Services Intern assists in executing Guest Services operations for arena events and supports pre-event preparations, including staff check-in and guest flow planning. They provide customer service during events and monitor areas for safety and cleanliness.
About The Classic Center
About The Classic Center:
The Classic Center is Northeast Georgia's premier award-winning convention center, performing arts theatre, covered outdoor pavilion, and home to the new, 8,500-person capacity Akins Ford Arena. Located in the heart of downtown Athens, Georgia, The Classic Center provides unique meeting space, outstanding special events services, a wide range of entertainment options, and more concerts, family shows, and sporting events to come with the opening of Akins Ford Arena.
Brand Statement:
Through a thoughtfully planned and conveniently placed facility, located in a uniquely vibrant and charming cultural environment, and a proactive, creative approach to customer service, The Classic Center elevates the experience of events to exceed the expectations of our guests.
Core Values:
Hospitality, Teamwork, and Servant-Style Leadership
Mission:
The Classic Center Authority shall enhance the quality of life in Athens-Clarke County by serving as the cultural, civic, and social center of the Southeast and by generating maximum economic impact.
Ready to join The Classic Center?
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Frequently Asked Questions
What does a Arena Guest Services Internship do at The Classic Center?
As a Arena Guest Services Internship at The Classic Center, you will: the Guest Services Intern assists in executing Guest Services operations for arena events and supports pre-event preparations, including staff check-in and guest flow planning. They provide customer service during events and monitor areas for safety and cleanliness..
Is the Arena Guest Services Internship position at The Classic Center remote?
The Arena Guest Services Internship position at The Classic Center is based in Athens, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Arena Guest Services Internship position at The Classic Center?
You can apply for the Arena Guest Services Internship position at The Classic Centerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.