ABOUT THE POSITION:

The Temporary Front Desk Assistant/ Exam Proctor oversees, coordinates, and participates in the administration of written tests, performance tests, and interview for the Student Disability Resource Center (SDRC) for The Claremont Colleges. This position requires strong customer service skills, basic computer skills, clear communication, and the ability to convey authority in a courteous manner to enforce exam requirements. This position works full-time in the evening and is anticipated to at the end of the academic school year on May 22, 2026.

ESSENTIAL FUNCTIONS

Function Title/Category

• Use a web-based system (AIM) to schedule exams and manage the daily calendar.
• Process exam requests, request exams from faculty, and return exams.
• Oversee the work of the Examination Proctors during the administration of examinations.
• Read standard instructions in English to candidates.
• Monitor test rooms during the administration of examinations.
• Enforce time limits and compliance with other examination procedures.
• Explain and answer questions concerning examination procedures and related matters.
• Be knowledgeable of, promote, and enforce all testing center protocols and requirements. Communicate clearly with faculty on exam requirements and convey to exam candidates.
• Distribute examination materials to candidates.
• Collect, check, and count examination materials.
• Check candidates' identification.
• Report rule violations and/or unusual occurrences during examinations.
• Prepare the proctor's report.
• Notify appropriate personnel when test equipment malfunctions occur.
• Perform general clerical support duties such as answering phones, processing correspondence, maintaining files, and distributing mail.
• Perform other related duties as assigned.

QUALIFICATIONS

Unless otherwise stated, the following qualifications are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below.

Education/Training:

• A high school diploma or the equivalent.

Experience:

• Six months of paid experience proctoring examinations. Some experience overseeing others or supporting an office is desirable.

Competencies:

• Knowledge of customer service techniques for public contact in person and on the telephone.
• Knowledge of basic recordkeeping procedures.
• Understanding of FERPA and ADA regulations.
• Able to coordinate the work of assigned employees.
• Exercise judgment and discretion.
• Communicate effectively orally and in writing and follow written and oral instructions in English.
• Able to give clear and concise instructions in English.
• Meet and deal with the public in a tactful and courteous manner while enforcing examination rules and procedures.
• Able to keep information confidential.
• Maintain accurate records.
• Count quickly and accurately.
• Learn general and specialized software applications
• Punctuality, dependability, and flexibility.
• Attention to detail.
• Able to use basic functions of Microsoft Word, Outlook, web-based databases (e.g., AIM), and an online timekeeping system. Able to learn new computer technology as needed.
• Ability to interact positively with a diverse community of coworkers, students, faculty, and other staff.
• Ability to learn new duties and procedures for enhancements and changes to services and products offered.
• Dexterity to manipulate paper, hardcopy files, writing instruments, computer keyboard, copiers, telephone, and other typical office equipment.
• Awareness of and sensitivity to racial, cultural, religious, gender, and sexual orientation diversity.

Preferred Experience:

• Some clerical or front office experience is desirable.

Work Schedule: The regular hours for this full-time, temporary position are 40 hours per week scheduled from 1:00 p.m. to 10:00 p.m., Monday through Thursday and 11:00 a.m. to 8:00 p.m. on Friday with an anticipated end date of May 22, 2026. May be required to work holiday, weekend, and/or evening hours. Regular hours may vary due to the needs of the organization or business unit.

COMPENSATION

Pay: The pay rate for this position is competitive and commensurate with the duties, responsibilities, and qualifications required for the position, between $20 and $21 per hour.

Benefits: Due to the temporary nature of this position, it is only eligible for the following benefits: California Sick Leave, workers’ compensation, disability, Medicare, and social security, subject to the terms and conditions in the plan documents/policies.

PHYSICAL REQUIREMENTS

Physical Requirements:

Sedentary work that primary involves sitting and standing:

☐  Constantly       ☒  Frequently             ☐  Occasionally          ☐  Never

Active work that primary involves standing and walking:

☐  Constantly       ☒  Frequently             ☐  Occasionally          ☐  Never

Light work that involves moving objects weighing up to 10 pounds:

☐  Constantly       ☐  Frequently             ☒  Occasionally          ☐  Never

Medium work that includes moving objects weighing up to 25 pounds:

☐  Constantly       ☐  Frequently             ☒  Occasionally          ☐  Never

Medium work that includes moving objects weighing up to 40 pounds:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Heavy work that includes moving objects weighing up to 50 pounds:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Operate a street legal golf cart, a company automobile, or other heavy machinery:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Read or write electronic or printed materials:

☒  Constantly       ☒  Frequently             ☐  Occasionally          ☐  Never

Communicate verbally in person, by phone or another device:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Moving body into different positions to work down low, overhead, or outward:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work involving climbing ladders, stairs, scaffolding, or similar:

☐  Constantly       ☐  Frequently             ☒  Occasionally          ☐  Never

Work in various environments including low, high, tight, low-ventilation, or confined spaces:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work indoors in climate-controlled spaces:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Work outdoors in various weather conditions:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work in a noisy environment:

☐  Constantly       ☒  Frequently             ☐  Occasionally          ☐  Never

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.