Place

Concierge and Estates Officer
Waverley Court

Salary: £26,337 - £28,835
Hours: 36 per week (day and shift positions available – please indicate preference on application)

The City of Edinburgh Council has declared a Housing Emergency and wants to ensure everyone has a secure, safe, warm place to call home, with access to services and a culture that supports individuals and communities to thrive. 

The Council provides services to all 50 high-rise blocks in the city, ensuring they are clean, safe and well maintained. This is achieved by teams of Concierge staff who carry out estate works in and around the multi storey blocks, carry out a range of maintenance and cleaning tasks as well as operating CCTV monitoring equipment and door entry to ensure the safety and the security of the buildings and the areas where our tenants live.

We have exciting and attractive opportunities for proactive and positive individuals to join the Housing Concierge and Estates team located in our high-rise blocks within the city’s four localities.   

We are looking for people who can communicate effectively with the public and work with others in maintaining buildings, you need to be flexible and may be required to provide cover at other blocks or move between roles throughout the locality. The role involves daily aspects of physical activity and manual handling. 

Key duties of the post include:

• A requirement for a physical aspect of the role is essential.
• Excellent team working skills and willingness to support colleagues.
• Work as part of a team to ensure there are high standards of cleanliness and hygiene in multi storey high rise blocks and surrounding neighbourhood areas and that the building and neighbourhood are clean, tidy and fire safe. 
• Be proactive in identifying and dealing with cleaning and repairs issues and have an awareness of conditions for local people. 
• Carry out a wide range of customer contact with tenants and liaison with colleagues across various services to assist residents and ensure the safety and security of the blocks.
• Where necessary, operate CCTV monitoring equipment and door entry and other IT systems.
• Make sure the blocks are secure and only authorised people are allowed access.
• Build and maintain excellent relationships with tenants and residents in the blocks. 
• Work as part of a team taking responsibility for shared workload including collaborative working with others for bulky items and assist in covering shifts, if requested or required. 

If you are someone who enjoys new opportunities, and providing an excellent customer service, we would love to hear from you. If you have any questions or want to discuss the post, please contact [email protected] .

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on X at @edincounciljobs  

View Concierge and Estates Officer job description

THE CITY OF EDINBURGH COUNCIL

About Us:

Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.

Our Culture:

Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council.

Equality, Diversity and Inclusion:

We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we’re committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.

As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.

Happy to talk flexible working.

Colleague Support and Wellbeing

As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.

We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.

We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.

Reasonable Adjustments:

We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.