The job profile for this position is Registered Nurse II, which is a Band 3 Senior Contributor Career Track Role.

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Telephonic Critical Support Nurse (RN)

Remote, Work from Home, United States

Schedule Information:

• Evening shifts available:

  • Four 10-hour days (12:30pm to 11:00pm Central Time)

  • Three 12-hour days (10:30am to 11:00pm Central Time) plus an additional 4-hour shift on a fourth day

• Days off will vary week-to-week

• Must be available to work occasional overnight shifts (1–2 weekdays per month, 2–4 weekends per year)

• Evening and overnight shifts include a shift differential

• All shifts include every third weekend and some holidays

Position Overview: This role supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.

Key Responsibilities:

• Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.

• Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.

• Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.

• Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.

• Ensure timely provision of products and supplies.

• Contact appropriate personnel as needed and document transactions in patients’ electronic charts.

• Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.

• Identify trends and needs within the scope of customer/client contact.

Qualifications:

• Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.

• Valid RN license in state of primary residence.

• Bachelor of Nursing degree (BSN) preferred.

• Minimum of 5 years of relevant RN experience in critical care or home infusion. 

• Ability to work the shifts listed above.

• Proficiency with Microsoft Office software (Word, Excel, PowerPoint).

• Understanding of legal and regulatory issues.

• Ability to compile data and statistics.

• Strong customer service focus and ability to counsel patients.

• Ability to develop and maintain a cross-section of networks.

• Strong oral and written communication and organizational skills.

About Accredo: Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including cancer, hepatitis C, HIV, bleeding disorders, and multiple sclerosis.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.