The job profile for this position is Pharmacy Technician Associate Representative, which is a Band 1 Professional Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

As a Pharmacy Technician with Freedom Fertility, you will be assisting patients in receiving needed medications to help achieve their dreams of building a family. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure the timely shipment of medications. This role is very detail-oriented, and you’ll spend your day working on our computer system, answering incoming calls, and making outbound calls to patients to review benefit coverage.

Schedule: M - F 10:30 am - 7 pm EST

Here’s a little more on how you’ll make a difference:

• Associate prescription images to patient profiles and create patient profiles in the system if needed.

• Prepare prescriptions for processing, including assessing the validity of the prescription.

• Manually route orders to the appropriate stage for processing, validation, or clarity from Doctors’ offices, insurance, and/or patients.

• Accurately enter prescriptions into our system, run test claims, run test claims and support patients with their medication orders.  Use the knowledge you gain from training, your problem-solving skills, and support from your team to accurately process prescription claims so they will be dispensed accurately.

• Associate and add insurance/discount program information to patients or specific medication, including setting up coordination of benefits.

• Resolve rejections and update patient on any and all delays in processing accordingly.

• Interact directly with healthcare providers and insurance companies. Research issues with pharmacists and doctors’ offices and guide our patients about medication coverage.

• Respond to incoming calls from patients with questions about their prescriptions, prescription coverage, including copays, as well as setting up patient-driven medication refills.

• Complete multiple tasks without sacrificing attention to detail or customer service. You will be busy handling multiple requests at any given time, as well as documenting information in our system.

What you need to do the job:

• High School Diploma, or GED required.

• Relevant experience or a willingness to learn.

• A valid Arizona pharmacy technician license is required.

• Microsoft Office proficiency and data entry skills

• Basic math skills (addition/subtraction/multiplication)

• Strong attention to detail, accuracy, and quality

• Excellent verbal and written communication skills

• Experience working with prescriptions claims and knowledge of rejections is helpful.

What we offer:

• Day 1 medical insurance

• 401(k) plan with employer match

• Paid Time Off

• Competitive Benefit package

• Growth and Advancement opportunities

NOTE: We are currently training in a work-at-home environment, and you will be required to have reliable internet connectivity provided through a wired connection.  A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current setup. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.