The job profile for this position is Operations Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

As part of Advent Health Respiratory and Equipment (AHRE), you will help strengthen vital relationships with physicians, hospitals, and referral partners. Your work will directly support patients receiving essential respiratory, medical equipment, and pharmacy-related services at home. This role blends relationship‑building, service, and strategic growth, all within a compassionate, patient‑centered environment.

Responsibilities

• Strengthen partnerships with physicians, hospitals, and referral sources by providing timely communication, resources, and support.

• Identify new opportunities to expand AHRE’s clinical partnerships and enhance referral retention.

•  Develop and execute strategic outreach plans tailored to partner needs.

• Collaborate with internal teams to streamline communication and improve the partner and patient experience.

• Monitor competitive landscape and recommend strategies to remain a partner of choice.

• Serve as the primary contact for referral‑source feedback, ensuring issues are escalated and resolved.

• Support Client Relations Specialists by equipping them with insights and tools to enhance outreach effectiveness.

• Maintain organized schedules of partner visits, follow‑ups, and relationship‑building activities.

• Contribute to cross‑department collaboration to strengthen care coordination.

Required Qualifications

• 1+ years of experience in medical, DME, healthcare sales, or physician‑relations outreach.

• Proficient computer skills including Windows and Excel.

• Strong written and verbal communication skills.

• Excellent customer‑service mindset with ability to manage competing priorities.

• Valid driver’s license and reliable vehicle.

• Daily travel throughout assigned territory via car. Territory includes Florida Heartland.

Preferred Qualifications

• Bachelor’s degree.

• Knowledge of medical terminology.

As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our team focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.