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The Church of Jesus Christ of Latter-day Saints
Support Operations Coordinator
full-time•Salt Lake City

Summary

Location

Salt Lake City

Type

full-time

Company links

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About this role

This role is responsible for producing and presenting regular analytics on team performance, product support trends, ticketing activity, and process effectiveness to enable informed decision-making and continuous improvement in partnership with product management teams. The Operations Coordinator also identifies operational patterns and trends and collaborates with technical analysts and knowledge and training leads to proactively align and improve support processes across tiers. As a subject matter expert, this role is capable of performing the duties of Support Representatives and Specialists as needed to support operations, escalations, and continuity of service.


Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Other facts

Tech stack
Analytics,Team Performance,Product Support,Ticketing Activity,Process Effectiveness,Operational Patterns,Collaboration,Support Processes,Technical Analysis,Knowledge Management,Training,Escalations,Continuity of Service,Subject Matter Expert

About The Church of Jesus Christ of Latter-day Saints

"This work is so liberating: to be employed in an organization wherein we have the ultimate freedom to use true principles of the restored gospel of Jesus Christ in our work each day. Having access to all truth and applying it in our daily performance is the most liberating thing I know. This truly is the work of the kingdom of God."​
—Elder David A. Bednar of the Quorum of the Twelve Apostles

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide -- to the facilities manager who maintains our buildings, giving Church members places to worship, teach, learn, and receive sacred ordinances, our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in the Kingdom.

Find your next job within Church employment here: http://careersearch.churchofjesuschrist.org

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Religious Institutions

What you'll do

  • The Support Operations Coordinator is responsible for producing and presenting analytics on team performance and support trends. They also identify operational patterns and collaborate with teams to improve support processes.

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Frequently Asked Questions

What does a Support Operations Coordinator do at The Church of Jesus Christ of Latter-day Saints?

As a Support Operations Coordinator at The Church of Jesus Christ of Latter-day Saints, you will: the Support Operations Coordinator is responsible for producing and presenting analytics on team performance and support trends. They also identify operational patterns and collaborate with teams to improve support processes..

Why join The Church of Jesus Christ of Latter-day Saints as a Support Operations Coordinator?

The Church of Jesus Christ of Latter-day Saints is a leading Religious Institutions company.

Is the Support Operations Coordinator position at The Church of Jesus Christ of Latter-day Saints remote?

The Support Operations Coordinator position at The Church of Jesus Christ of Latter-day Saints is based in Salt Lake City, Utah, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Support Operations Coordinator position at The Church of Jesus Christ of Latter-day Saints?

You can apply for the Support Operations Coordinator position at The Church of Jesus Christ of Latter-day Saints directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about The Church of Jesus Christ of Latter-day Saints on their website.