Permanent Full Time 

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The bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries in French and in English from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.  

What you will do 

• Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
• Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
• Respond to Email inquiries
• Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
• Assist in ongoing maintenance of employee/member enrollment data
• Assist with member re-enrollment calls and enrollment work for outsourced clients
• Living our values of Customer View; Integrity; Partnership; and Communities

What you will bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
• The successful candidate will be required to work shift work (hours of operations: 7am - 6pm CST, must be able to work within this schedule)
• Superior Customer Service Skills
• Excellent organizational and time management skills
• Demonstrated Microsoft Office skills (Word, Excel, MS Teams)
• Knowledge of Mainframe systems (i.e. PAS and EAS) and Salesforce would be considered an asset
• Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset
• Group Insurance experience would be considered an asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website. The cost of submitting these checks will be covered by Canada Life

This position will be located in the Winnipeg head office.

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The base salary for this position is between  $41,100 - $61,600 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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