Permanent Full Time 

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The Client Benefit Specialist (CBS) is given full responsibility for providing support and benefits administration services to our clients. The CBS will be accountable for the overall long-term satisfaction for the customer. The role will maintain accountability for the implementation and outsourcing administration, business requirements and testing of system enhancements, developing and reengineering of business processes and acting as a subject matter expert for outsourced administration and our supported systems.

The Accountabilities

Act as a liaison between outsourced clients and the organization which includes:

• Lead a Benefits Administration Team
• Coordinate annual flexible plan re-enrolment activities
• Act as a client plan administrator
• Provide business and technical support to the client
• Establish administrative processes and procedures with outsourced clients and non-outsourced clients
• Deal directly with the Group Customer Office, the client’s management and IS groups, and their group insurance consultant
• Provide superior customer service support to outsourced clients with respect to day-to-day administration of their employee benefit plans
• Participate in new client implementations and business process improvements, including analysis and setup of the client’s benefit plan
• Gather client requirements for payroll, HRIS electronic feeds, and reporting needs
• Collaborate with Canada Life IS team and investigate technical issues related to GroupNet Flex system
• Train resources required for start-up of new clients and for annual re-enrolments
• Train clients and provide ongoing support on use of GroupNet Flex system
• Provide second level support to the Benefits Administration Solutions and GroupNet Flex call centre
• Business travel may be required from time to time

The Candidate

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
• The Client Benefit Specialist role is a position that requires an intermediate level of group insurance knowledge, superior customer service and analytical thinking
• Superior interpersonal skills demonstrated through excellent communication skills and building and maintaining efficient and effective relationships
• Business related post-secondary education or an equivalent combination of education and experience, e.g. Human Resources, CEBS
• Strong technical skills, e.g. Excel, Access, Word
• Excellent critical thinking and problem-solving abilities
• Attention to detail with strong time management and organizational skills
• Ability to multi-task and prioritize tasks with competing deadlines
• Knowledge of Group Life and health products and processes is required
• Basic knowledge of accounting and aptitude for mathematics is an asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website. The cost of submitting these checks will be covered by Canada Life

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Winnipeg.

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The base salary for this position is between  $57,100 - $85,600 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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