About this role
Job Title: Head of Technical & Scientific Solutions, APeC
Position Summary
The Head of Technical & Scientific Solutions (TSS) for the Asia-Pacific excluding China (APeC) region will report to the Head of Commercial Process Solutions. This role will lead a dynamic team of engineers and scientists to ensure robust operations in clinical and commercial-scale biopharmaceutical manufacturing, utilizing our life science’s best-in-class products, technologies, and processing systems, including M Labs within the region. The successful candidate will collaborate with internal stakeholders to effectively address customer needs, including technical inquiries and product quality complaints, in a timely manner. Additionally, they will develop and implement strategies to differentiate against competitors, enhance customer satisfaction, and improve operational efficiency.
Key Accountabilities
Strategic Impact
- Drive the adoption of our life science's products, facilitate competitive conversions, and seed wins to ensure business growth and market leadership.
- Enable both customers and internal partners to achieve their objectives through effective resolution of inquiries and complaints.
- Defend manufacturing’s position in front of customers while providing strategic insights into customer programs and plans.
Scope of People Responsibility
- Manage, coach, and mentor a diverse technical team, including people managers, within an organization of 60 personnel for APeC excluding China.
- Foster a climate of Health, Inclusion, and Diversity (HIC and DE&I) within the organization.
Cooperations
- Collaborate with regional commercial organizations, global TSS peers, R&D, Franchise, Field Service, GSA, ISCO, and Quality Teams.
- Engage with external stakeholders, including customers, industry forums, associations, conferences, and regulators.
Education / Work Experience
- Minimum of a B.S., M.S., or PhD in Chemical Engineering, Biotechnology, or a related engineering/science discipline.
- At least 15 years of experience in biopharmaceutical technical roles in manufacturing, pilot, or lab-scale environments, preferably in customer-facing positions.
- Proven industry experience and technical knowledge, including people management and leadership skills.
- Fluent in English, both written and spoken.
Essential Competencies & Experience
- Drives for Results: Takes ownership and consistently delivers on targets and commitments. Sets ambitious goals, maintains high expectations, and drives performance and outcomes. Executes on defined strategies.
- Thinks Strategically: Possesses bold, innovative ideas and can make trade-offs to balance short- and long-term ambitions. Customer-focused, future-oriented, and solution-driven.
- Strong experience in scaling and implementing biopharmaceutical processes.
- Demonstrated leadership in managing projects with multiple workstreams and diverse stakeholder groups.
- Proven transformational leadership in driving change management within large and diverse teams.
Preferred Competencies & Experience
- Technical mastery of one or more bioprocess applications, including process requirements, best practices, and industry standards.
- Experience managing within a matrix organization.
Other facts
About The businesses of Merck KGaA, Darmstadt, Germany
We are Merck KGaA, Darmstadt, Germany and its global affiliates. We are a leading global science and technology company headquartered in Germany.
We are curious explorers, courageous pioneers, and ingenious inventors. Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Life Science, Healthcare, and Electronics.
Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and the planet.
We believe in the positive power of science and technology. It has determined our actions since 1668 and inspires us to continue researching for a future worth living. As a family-owned company with over 350 years of experience, we stand for sustainability, responsibility, and innovative strength.
We take pride in being a diverse and inclusive company that values and fosters the talents and abilities of our employees. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Privacy Statement: https://www.emdgroup.com/en/privacy-statement.html
What you'll do
- Lead a team of engineers and scientists to ensure robust operations in biopharmaceutical manufacturing. Collaborate with stakeholders to address customer needs and develop strategies for business growth.
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