About this role
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role:
As a Field Service Engineer, you will be responsible for the maintenance and repair of the Biomonitoring equipment at the customer site. You act as the interface between customers and internal departments to develop business opportunities by promoting service activities, products, and solutions.
You will install, repair, and maintain an extensive variety of products and equipment. You will identify, analyze, and repair product failures. You will recommend which products or services would best fit customer’s needs and provide trainings to customers. You will perform service activities that align with all applied regulations (EHS) and advise customers on this topic. You will follow current company procedures and SOPs/guidelines. You will update timely the CRM (Service Max) and report regularly to the Management. You will order and replace parts as needed. You will handle own spare parts in stock & car to enhance first time fix rate without impacting the non-moving parts' list. Besides that, you will also be involved with other duties aligning with the company strategy.
Who You Are :
- You are preferably located in the central part of Italy (Tuscany)
- A completed vocational training or bachelor’s degree in Technical Professions with preferred practical experience as Field Service Engineer
- Good level of English and Italian to communicate in a professional manner
- Good knowledge in digital literacy (Word/Excel/CRM) & experienced in project management
- Willingness to travel, at least 85% of the time. Will be mostly in Italy but could be from time to time in other countries in Western Europe. A valid Italian driving license is mandatory.
- Ability to work independently and develop personal initiatives with strong interpersonal and problem-solving skills
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Other facts
About The businesses of Merck KGaA, Darmstadt, Germany
We are Merck KGaA, Darmstadt, Germany and its global affiliates. We are a leading global science and technology company headquartered in Germany.
We are curious explorers, courageous pioneers, and ingenious inventors. Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Life Science, Healthcare, and Electronics.
Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and the planet.
We believe in the positive power of science and technology. It has determined our actions since 1668 and inspires us to continue researching for a future worth living. As a family-owned company with over 350 years of experience, we stand for sustainability, responsibility, and innovative strength.
We take pride in being a diverse and inclusive company that values and fosters the talents and abilities of our employees. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Privacy Statement: https://www.emdgroup.com/en/privacy-statement.html
What you'll do
- As a Field Service Engineer, you will maintain and repair Biomonitoring equipment at customer sites while promoting service activities and solutions. You will also handle customer training and ensure compliance with regulations.
Ready to join The businesses of Merck KGaA, Darmstadt, Germany?
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