About this role
Is this job for you?
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
THIS IS NOT A REMOTE POSITION
Responsibilities
- Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
- Process requests for product returns, price matches, warranties, etc.
- Follow up on orders and any research related to them
- Follow up with our warehouse, marketing, or product content teams as needed
- Remain vigilant in the face of potential fraud
- Manage several tasks at once
Qualifications
- Ability to promote excellence in customer service
- Must be willing to travel to and work from one of our many store-front locations
- Experience in Live Chat, Zendesk, Shopify is an asset
- Bi-lingual English French is an asset
- Retail experience is an asset
Why The Brick?
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]
Other facts
About The Brick
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.
For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
What you'll do
- The Live Chat Agent will provide courteous and personalized service to clients through various communication channels. Responsibilities include processing product returns, following up on orders, and managing multiple tasks simultaneously.
Ready to join The Brick?
Take the next step in your career journey