About this role
Is this job for you?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports directly to the Service Manager.
Responsibilities
- Provide customers with courteous and professional in-home servicing of major appliances
- Conduct appliance assessments to determine the issue
- Resolve installation issues
- Estimate the costs of repairs/replacements
- Order parts and ensure inventory supply levels are sufficiently maintained
- Communicate with customers regarding details of the assessment and servicing required
- Provide information to assist customers in obtaining optimum performance of their products
- Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
- Adhere to all health and safety, security, building and departmental procedures
- Ensure the proper maintenance of shop tools and vehicles
- Prepare reports
Qualifications
- High school diploma or equivalent
- 2 or more years previous experience and/or education in major appliance service
- Valid driver’s license (must be able to provide a clean driving abstract)
- Outstanding Customer Service skills
- Excellent written and verbal communication skills
- Professional and courteous phone etiquette
- Highly developed technical, investigative, and analytical skills
- Punctuality and dependability a must
- Must be organized and detail oriented
- Appliance Technician certification or willingness to obtain one
Why Trans Global?
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team at [email protected]
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]
Other facts
About The Brick
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.
For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
What you'll do
- The Appliance Technician is responsible for providing courteous and professional in-home servicing of major appliances, conducting assessments, and resolving installation issues. They will also communicate with customers about service details and maintain service documentation.
Ready to join The Brick?
Take the next step in your career journey