About this role
Overview
We put the unity in "opportunity."
Opportunity Snapshot:
- Compensation: $34-39/hour DOE
- Location: Quintana, TX
- Assignment Duration: 12 months+
- Work Schedule: M-F / 40+
- Benefits: Comprehensive insurance with 401(k), PTO and holidays
Responsibilities
- Utilize Jira ticketing solution to record, update and document requests and ensure that user requests are handled promptly and that users are -satisfied with resolutions
- Work across multiple locations to support a wide range of users
- Work with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to HQ if needed
- Provide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers etc
- Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
- Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
- Assist in ensuring data backup and integrity
- Help ensure that spare parts inventory is maintained at each Client site (HQ, plant) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with ease
- Update logs of disposed hardware
- Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
- Create, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshooting
- Adhere to all IT policies
Qualifications
- Plant-site experience preferred
- Microsoft Certified Professional, MCITP or higher
- A+ Certification
- Experience with network and telecommunication systems in a large enterprise environment
- Experience in Active Directory, Windows Networking, and Windows operating systems
- Experience in Large Scale System Software Deployment, preferably in SCCM
- Experience in Systems Imaging preferably in SCCM
- Knowledge in TCP/IP, knowledge of DNS, knowledge of MS Office, RSA Secure ID, AirWatch, Boxer, VPN, Citrix, Exchange, AD, Bitlocker, CommVault, Lansweeper, GoTo Resolve, SCCM, Jira, Confluence, Device 42, Okta, Guardicore and other similar technologies and tools
- Knowledge in Microsoft Domain model, knowledge of Microsoft Office technologies
- Excellent troubleshooting and analytical skills
- Application installation and troubleshooting experience in server/client applications
- Knowledge of principles and mechanics of document management systems, knowledge of Open Text Content Server end user functions specifically a plus
- Application installation and troubleshooting experience in a telecommunications system and network environment
- Experience in the generation of scenarios for application testing
- Ability to adapt to and adopt new techniques and technologies
- Excellent social skills and the ability to patiently and consistently interact and communicate with people at all levels of the organization in a support and training role
- Effective communicator, with excellent written, oral and presentation skills
- Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions
- Ability to deliver results, meet commitments and agreed deadlines
- Excellent time management and work prioritization skills
- Strong interpersonal skills, including influencing and leadership
The Bergaila Way:
The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.
Client Overview:
Our client is a leading LNG company headquartered in Houston, TX and places value on being accessible to colleagues at every level of the organization. This includes fostering relationships with their customers, as well as to their community involvement and environmental stewardship.
Other facts
About The Bergaila Companies
Since 1987, The Bergaila Companies have been matching talented people with great jobs in oil, gas, and energy. But we're not just another recruiting firm sending out resumes and hoping something sticks.
Our recruiters have worked in energy for decades — over a century of combined experience, actually. That means when a client needs someone who knows their way around upstream operations or renewable infrastructure, we know exactly who to call. We've built relationships with the best companies and candidates in the business, whether they're looking for contract work or permanent positions.
We take the time to get it right. When we place someone, we make sure they'll fit both the technical requirements and the company culture. It's why energy companies keep coming back to us, and why the best candidates trust us with their careers.
But our work doesn't stop at making the match. We handle all the details that turn a job into a successful career. Need specialized training for your role? We'll make sure you get it. Company vehicle for field work? We've got that arranged. From managing payroll to streamlining onboarding, we handle the logistics so our clients and employees can focus on what they do best.
For our contract employees, this means they're set up for success from day one. No scrambling for safety gear or transportation, no wondering about the next paycheck. Each person gets the individualized training they need, along with all the proper PPE for their specific role. For our clients, it means less administrative hassle and more time focused on their core business.
We like to say we put the unity in opportunity, and we mean it. This isn't about making quick placements — it's about bringing the right people together and supporting them every step of the way. That's what we've been doing for over 35 years, and we're pretty good at it.
What you'll do
- The Desktop Support Analyst will utilize Jira to manage user requests and provide end-user support for technical issues. They will also maintain documentation and ensure data integrity while assisting in training users on IT policies.
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