About this role
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Cooperate well with colleagues in own team and across departments
Tailor your approach so that high quality results are achieved
Deliver discreet, understated and timely service, going that extra mile
Be knowledgeable of the hotel, our facilities and local area
Take ownership of performing the job well in line with the departmental standards
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
Team spirit and trustworthiness
Pride to resolve guest and workplace issues
Enthusiasm for learning
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Discounted food & beverage experiences
Discounted spa treatment and products
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition & reward programs
Annual awards
Employee Assistance Programme
Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Other facts
About The Balmoral
For over a century, The Balmoral has found a home at Edinburgh’s most prestigious address, No. 1 Princes Street. A landmark Rocco Forte hotel set in the heart of Scotland’s capital city, The Balmoral combines stunning views and warm hospitality with world-class facilities to create the perfect urban retreat.
Standing proud since 1902, the historic building’s majestic clock tower still dominates the Edinburgh skyline. Its clock is set precisely three minutes fast, to ensure residents never miss their train. In fact, the only day the clock is set correctly is Hogmanay for the city’s New Year celebrations.
The Balmoral is the perfect home-from-home to discover Edinburgh and Scotland’s finest attractions. Whatever the season, the hotel’s dedicated Concierge team can open doors to some of the most unique experiences in Scotland. From tickets to the world-famous Edinburgh Festival events, access to the city’s royal establishments - Holyrood Palace and the Royal Yacht Britannia – to the hotel’s Tartan Tour, you’ll find the best of Scotland at your finger tips.
What you'll do
- As a waiter/waitress, you will cooperate with colleagues and deliver high-quality service to guests. You will also be knowledgeable about the hotel and local area, ensuring a tailored experience for guests.
Ready to join The Balmoral?
Take the next step in your career journey