Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Oversee the team's workflow, ensuring good cooperation across departments

• Assist the Executive Housekeeper in delivering exceptional housekeeping standards, ensuring guest rooms and public ares consistently reflect the hotel's luxury brand and five-star expectations

• Supervise, coach, and inspire the housekeeping team, leading by example to maintain a culture of professionalism, discretion, and outstanding guest service

• Conduct detailed room and area inspections, ensuring presentation, cleanliness, and amenities meet exacting standards before guest arrival and throughout occupancy

• Support daily operations and staff scheduling, assisting with rotas, cover arrangements, and efficient workflow during peak periods

• Oversee linen, uniforms, and cleaning supplies, maintaining par levels, managing stock rotation, and ensuring premium materials are handled correctly

• Respond to guest requests and special requirements discreetly and promptly, working closely with Front Office and Maintenance to ensure a seamless luxury experience

• Support team members to ensure that five-star service standards are maintained at all times

• Deliver discreet, understated, tailored, and timely service whilst sharing your knowledge and best practice with the team

• Remain focused on delivering excellence and seeking feedback from guests

• Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them

• Communicate regularly on the progress of tasks and consistently deliver on time to an excellent standard

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards

• Strong instincts for understanding and fulfilling the needs of guests

• Excellent communication skills with colleagues and guests

• Good practical knowledge of the role, global service standards, and product

• Confidence and good nature in leading your team in a high-pressure environment

• Enthusiasm for learning and personal growth

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Tronc

• Discounted rates across our collection of iconic hotels

• Discounted food & beverage experiences

• Discounted spa treatment and products

• Extensive learning and development opportunities

• Meals on duty, laundry of uniforms

• Social activities and events

• Recognition & reward programs

• Annual awards

• Employee Assistance Programme

• Cycle to Work

£38,000 expected package (includes base salary plus tronc)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.