Job DetailsLevel: ManagementJob Location: VOCATIONAL PROGRAM - TORRINGTON, CT 06790Position Type: Full TimeSalary Range: $62,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: 1st ShiftManager of Community Employment Services

Pay: Competitive, exempt-level salary $62K annually
Benefits: Excellent health insurance (NO deductible on most services!), four (4) weeks of vacation in your first year, and a comprehensive benefits package
Organization: The Arc of Litchfield County, Inc. (LARC)
Location: Litchfield County, Connecticut

Position Summary

The Manager of Community Employment Services provides strategic and operational leadership for vocational and employment programs supporting individuals with developmental disabilities in achieving meaningful, competitive, and integrated employment. This role ensures services are person-centered, outcomes-driven, and fully compliant with state and federal regulations, including Medicaid waiver requirements.

The Manager leads and supports a team of vocational specialists and job coaches, builds strong employer partnerships, and advances inclusive workforce practices that promote independence, dignity, and long-term employment success.

Key Responsibilities

Program Leadership

Develop, implement, and continuously improve vocational and community employment programs that emphasize person-centered planning and community integration.
Ensure compliance with state developmental disability service standards, Medicaid waiver requirements, and organizational policies.
Monitor program outcomes, including job placement and retention, and adjust strategies to enhance service quality and effectiveness.

Service Delivery

Oversee individualized employment plans, vocational assessments, discovery processes, and job matching.
Ensure staff provide high-quality job coaching, on-the-job training, and follow-along supports to participants and employers.
Promote self-advocacy, independence, and skill development across all vocational services.

Employer & Community Engagement

Cultivate and sustain partnerships with local employers to expand inclusive employment opportunities.
Educate and support employers on disability awareness, accommodations, and inclusive workplace practices.
Represent the program in community forums, workforce development initiatives, and employer outreach efforts.

Compliance & Reporting

Maintain accurate and timely documentation in accordance with Medicaid waiver and state regulations.
Prepare reports related to program performance, participant outcomes, and compliance audits.
Ensure data integrity and adherence to best practices in vocational documentation.

Staff Management & Development

Recruit, train, supervise, and evaluate vocational staff and job coaches.
Provide coaching, mentoring, and professional development in supported employment best practices.
Foster a culture of respect, inclusion, accountability, and continuous improvement.
QUALIFICATIONS
Bachelor’s degree in Rehabilitation Counseling, Social Work, Human Services, or a related field required
(Master’s degree preferred)
Minimum of five (5) years of experience in vocational services or disability employment programs
At least two (2) years of supervisory or management experience
Demonstrated knowledge of supported employment principles, person-centered planning, and Medicaid waiver services
Strong communication, leadership, and relationship-building skills with staff, employers, and community partners
Valid CT driver’s license and reliable transportation

Preferred Certifications

ACRE Employment Services Certificate, Certified Employment Support Professional (CESP), or similar credential
Training or experience in Customized Employment or Discovery processes

Core Competencies

Advocacy: Champions inclusion, equity, and the rights of individuals with developmental disabilities
Leadership: Inspires and guides teams toward excellence and accountability
Collaboration: Builds strong partnerships with employers, families, and community agencies
Compliance: Maintains high standards for documentation, quality assurance, and regulatory adherence

Physical Requirements & Work Environment

This position requires the ability to perform a range of physical activities necessary to support individuals in community-based and program settings. The role involves regular movement, hands-on support, and effective communication throughout the workday.

Candidates must be able to:

Communicate clearly through speaking and hearing to provide instruction, share information, and collaborate with individuals served, coworkers, and community partners
Use basic computer and writing skills to complete documentation and program records
Alternate between sitting, standing, and walking for extended periods
Bend, stoop, crouch, kneel, and reach as needed to support individuals, perform job tasks, or respond to emergencies
Use fine and gross motor skills with both hands for tasks such as job coaching, handling materials, and providing physical assistance when required
Climb stairs and ramps and navigate varied indoor and outdoor environments
Drive a vehicle safely and operate foot and hand controls as needed
Push, pull, lift, and carry up to 50 pounds, with occasional lifting of greater weight as required by the role

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.