About this role
Who We Are
The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with care and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.
The PNW branch is looking for a driven, client-focused, and Spanish-speaking Case Manager to be a part of our Portland team. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys.
Learn more about us at our website! https://www.advocateslaw.com/
Our Ideal Candidate
The position will have ownership over cases, reaching out to coordinate with clients, solving problems with insurance companies and medical providers, and organizing records. They will work hand-in-hand with an attorney to provide excellent service to people who have been hurt.
A great fit would be someone who is extremely friendly and people-oriented, has a history of working hard for clients, appreciates the connection between details and client success, and is emotionally and intellectually sharp.
Responsibilities
- Feel a sense of responsibility for the cases on your docket
- Communicate with clients throughout the course of their treatment
- Collaborate with team, including other assistants and attorneys to ensure top notch client representation
- Are driven to win and take pride in your work
- Provide exceptional customer service to both external and internal clients with a professional, courteous manner.
- Perform administrative duties such as gathering, recording, and filing documentation
Experience and Professional Background
- Computer literacy (required)
- Spanish fluency (required)
- High School Diploma or GED (required)
- Associate's Degree (preferred)
- 1+ years Office Work experience (preferred)
- 1+ years of Personal Injury experience (preferred)
Skills
- Solving complex problems on the phone
- Persistent and dedicated in case management
- Able to develop strong rapport with clients and providers
- Eager to learn complex tasks
Compensation
- $23.00 - $26.00/hour
- Health, Dental, and Vision care up to 100% employer paid (Buy up options available)
- Employee Assistance Program
- 3 Weeks PTO in year 1, Uncapped PTO in year 4
- 401(k) matching up to 4% (after 1 year)
- 50% Paid Hop Fastpass Card
Other facts
About The Advocates - Driggs, Bills & Day
An Advocate is a trusted ally in your recovery, one that protects both your physical and financial well-being. Every member of the team at The Advocates genuinely cares about giving back to the community and contributing positively to peoples’ lives—they wouldn’t be in this business if they didn’t. Ken Bills and Matt Driggs founded The Advocates in 1991 and have been representing injured people against insurance companies and big corporations ever since.
When you have been injured through the negligence of others, it is easy to feel overwhelmed. Suddenly you’re in pain and have a list of additional problems to deal with. The list includes property damage issues, lack of transportation, non-stop phone calls from insurance adjusters, complications and frustration at home, loss of the ability to work, financial instability, etc. The consequences of an accident can dramatically change your life. It is daunting and doesn’t feel fair. The Advocates understand and are here to help you get through it.
Insurance companies are prepared to work with you when you’ve been injured in an accident, but their agenda is different from yours. While your job is to get physically, emotionally and financially back on your feet, their job is to minimize the amount they pay out on your behalf. Sadly, insurance companies are loyal to their shareholders, not their insureds. Although their customer service and slick TV commercials might suggest that they have your best interest in mind, they are not on your side. The less money they are required pay out on your behalf, the more money they make.
The job of an Advocate is to turn the tables on the insurance companies and give you control of your own recovery. The Advocates are experienced when it comes to insurance tactics and know how to make sure their clients are treated fairly.
What you'll do
- The Case Manager will be responsible for managing cases, communicating with clients, and collaborating with attorneys and staff to ensure excellent client representation. They will also perform administrative duties such as gathering and organizing documentation.
Ready to join The Advocates - Driggs, Bills & Day?
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