Summary
Location
London
Type
full-time
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About this role
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you
The Hospitality division is home to a scalable cloud-based business management suite featuring 20+ integrated software solutions designed specifically for pubs, bars, nightclubs, restaurants, foot-to-go and hotels.
We are looking for a Commercial Leader to lead the development and delivery of our innovative SaaS solutions: ResDiary, Collins, Design My Night, Tonic and Soda which are key elements of the Front Of House Hospitality Division. You will be responsible for defining the product vision, strategy, and roadmap, as well as leading a matrixed cross functional team (product, engineering, sales, account management, marketing, and customer success teams) to ensure the success of our products in the Hospitality market.
Day-to-day, you will:
Leadership: Lead a high-performing, cross-functional team to deliver customer-centric, competitive propositions while fostering innovation and collaboration.
Commercial Strategy: Drive market research, competitor analysis, and business case development to identify product opportunities. Manage budgeting, objective setting, and P&L responsibilities to achieve growth metrics.
Business Objectives: Align objectives (OKRs) across teams to drive growth and profitability metrics, such as SaaS: ARR, GRR, NRR, and NPS and Variable metrics: Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes, Take Rate etc.
Go-To-Market (GTM) Strategy: Develop and execute GTM plans, ensuring product value is communicated, and speed to value, adoption, retention, and revenue opportunities (X-Sell & Upsell) are maximized.
Product Lifecycle Management: Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings.
Metrics and Analysis: Track product metrics, monitor feedback and usage, and ensure data-driven decisions for product roadmap and backlog prioritization.
Your skills and experiences might also include:
Strong knowledge of the Hospitality SaaS market, trends, best practices, and technologies.
Tenured Director level, or above, product management experience in the SaaS industry.
Display exceptional leadership and influencing skills.
Relentless drive & energy; can get the best out of people and leads from the front.
Ability to drive accountability and influence across all levels of influence, from divisional management teams to board level.
Ability to think strategically and creatively, and to translate product vision into actionable plans and deliverables.
Experience in using data and analytics tools to measure and optimize product performance and user/customer behaviour.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
Other facts
About The Access Group
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs over 9,700 people, continuously driving product innovation and customer service excellence.
What you'll do
- Lead a high-performing, cross-functional team to deliver customer-centric, competitive propositions while driving market research and business case development. Oversee product lifecycle from ideation to launch, ensuring alignment with business objectives and tracking product metrics.
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