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Director of Operations, Commercial Real Estate Brokerage
full-time•Short Pump
About this role
Job Summary
We are seeking a strategic and results-driven Director of Operations, Brokerage to oversee and optimize brokerage operations across multiple markets and corporate offices. This senior leadership role partners closely with the President and Managing Brokers to drive operational excellence, financial performance, and scalable growth across the brokerage platform.
Key Responsibilities
- Lead and manage brokerage operations, administrative, research, and marketing teams.
- Develop and implement standardized processes, procedures, and playbooks across markets.
- Partner with leadership on annual business planning, budgeting, forecasting, and expense oversight.
- Establish operational KPIs, dashboards, and reporting to support decision-making.
- Drive CRM adoption (Salesforce/Apto) and pipeline tracking across brokerage teams.
- Oversee facilities management, licensing, compliance, and risk mitigation.
- Support business development initiatives, market integrations, and recruiting efforts.
- Champion a culture of accountability, operational excellence, and continuous improvement.
Qualifications
- Bachelor's degree preferred.
- 10+ years of operations leadership experience, ideally in commercial real estate or a related industry.
- Strong financial acumen with experience managing budgets and P&Ls.
- Proven ability to scale operations across multiple locations.
- Advanced CRM and Microsoft Office 365 proficiency.
- Excellent leadership, communication, and problem-solving skills.
Why Join Us
- Senior leadership role with enterprise-level impact
- Direct partnership with executive leadership
- Opportunity to shape brokerage operations across growing markets
Cushman & Wakefield | Thalhimer is an Equal Opportunity Employer
What you'll do
- The Director of Operations will lead and manage brokerage operations, administrative, research, and marketing teams while developing standardized processes across markets. They will also partner with leadership on business planning and establish operational KPIs to support decision-making.
About Thalhimer
The Strongest Commercial Real Estate Alliance
In 2002, Thalhimer became a member of the Cushman & Wakefield Alliance. Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value by putting ideas into action for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with 48,000 employees in approximately 400 offices and 70 countries. Founded in 1917, the firm represents a diverse customer base ranging from small businesses to Fortune 500 companies. In 2017, the firm had revenue of $6.9 billion across its core services. It offers a complete range of services within five primary disciplines: Transaction Services, including tenant and landlord representation in office, industrial and retail real estate; Capital Markets, including property sales, investment management, investment banking, debt and equity financing; Corporate Occupier & Investor Services, including integrated real estate strategies for large corporations and property owners; Consulting Services, including business and real estate consulting; and Valuation & Advisory, including appraisals, highest and best use analysis, dispute resolution and litigation support, along with specialized expertise in various industry sectors. In 2018, Forbes Magazine named Cushman & Wakefield as one of America’s Top Employers.
To extend its reach across North America, Cushman & Wakefield created the Alliance, which consists of independently owned real estate companies that are known to be best in class services providers in their regional markets. As an Alliance member, Thalhimer offers worldwide service and market access to our local and regional customers. Thalhimer has a long and storied history in the Richmond community, dating back to its founding in 1913.
We lead the transformation of the communities where we live, work, and play.
#CREInsights #TeamThalhimer #RecruitingTalent #ThalhimerGives
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Frequently Asked Questions
What does a Director of Operations, Commercial Real Estate Brokerage do at Thalhimer?
As a Director of Operations, Commercial Real Estate Brokerage at Thalhimer, you will: the Director of Operations will lead and manage brokerage operations, administrative, research, and marketing teams while developing standardized processes across markets. They will also partner with leadership on business planning and establish operational KPIs to support decision-making..
Is the Director of Operations, Commercial Real Estate Brokerage position at Thalhimer remote?
The Director of Operations, Commercial Real Estate Brokerage position at Thalhimer is based in Short Pump, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Operations, Commercial Real Estate Brokerage position at Thalhimer?
You can apply for the Director of Operations, Commercial Real Estate Brokerage position at Thalhimerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.