About this role
Key Responsibilities:
- Take direct responsibility for the profitability of the store by ensuring the set targets
- are met.
- Ensure staff are taught correct sales procedure and have a good knowledge of the
- product.
- Maintain a high level of customer service.
- Assist customers and provide information.
- Ensure complaints from customers are resolved quickly.
- Inform staff of new lines and any changes to the prices
- Manage staff rosters.
- Coordinate and conduct stock takes.
- Keep and analyze records of sales figures and financial transactions, inclusive of
- filing.
- Implement and oversee security procedures.
- Manage staff when necessary.
Qualification and Experience:
- Matric
- 3 - 5 years’ experience in Furniture Retail environment, 2 of which must be in a
- Managerial/Supervisory role
- Must have successfully proven sales track record no less than 6months
- Industrial Relations experience
- Planning, organizational and time management ability
- Good knowledge of Sales Techniques
- Computer literate
Skills:
- Good communication skills
- Good knowledge of Sales Techniques
- Good Leadership skills
- An excellent leader and business manager
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- High flexibility and ability to adapt to different customers.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and
- fulfilling the demands of our customers
- Figure and admin orientated
- Management Experience
- Organised and thorough
- An excellent leader and business manager
- Profit and turnover driven
- Able to manage risk within the store
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
- Excellent MS Office Skills
- Excellent verbal and written skills
- Excellent people’s skills
Preference will be given to employees from the designated groups in line with the provisions of the
Employment Equity Act, No. 55 of 1998 (and any amendments thereto)
Other facts
About TFG Limited
TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments. The Group has a portfolio of 35 leading retail brands, with over 4600 outlets in 23 countries on five continents, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware and furniture.
TFG has the largest speciality fashion and lifestyle retail footprint in South Africa and a growing presence in the UK and Australia.
With its vision to create the most remarkable omnichannel experiences for its customers, TFG has launched Bash, a lifestyle e-commerce offering, where the Group’s sought-after retail brands and loyal customers come together seamlessly in one virtual platform.
Visit us at www.tfglimited.co.za
What you'll do
- The Store Manager is responsible for the profitability of the store, ensuring sales targets are met and maintaining high customer service standards. They will also manage staff, coordinate stock takes, and implement security procedures.
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